Stop Ripping Off Your Users

Question

Level 1

4 points

Stop Ripping Off Your Users

Hello.

I'd like to express my extreme annoyance about a matter: Whenever I change even a minor info in my Apple ID, I realized I am charged. For a supposedly prestigious company like Apple, this is such a cheap way to earn money. Why would you even need that kind of a measure? To prevent users from changing information constantly? Then make all the apps available in all stores so we won't need to switch. I changed the phone number then added an info to my billing address at different times of the same day and as a result I WAS CHARGED. If you are getting that cheap about earning money out of users who already paid you more than enough for their Apple products, then yes, I have the right to complain about even the seemingly insignificant amount of money I have been charged for adding few words to my Apple ID. My suggestion is stop trying to rip off your users if you intend to keep them as loyal.

iPhone 6, iOS 9.2.1

Posted on Feb 6, 2016 7:02 AM

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Answer 1

Best reply

bryan.vance

Level 3

918 points

Feb 6, 2016 7:31 AM in response to CKaya

Let's start out by saying you are not addressing Apple here. This is a user to user forum.

Second I can guarantee you didn't get charged for changing an address. It was likely for something else.

Contact Apple here

https://www.apple.com/support/country/

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Answer 2

CKaya Author

Level 1

4 points

Feb 6, 2016 7:31 AM in response to bryan.vance

Thank you.

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Answer 3

Demo

Level 10

166,494 points

Feb 6, 2016 7:13 AM in response to CKaya

Apple does not charge for changing details in your Apple ID. I think you might be talking about changing country stores. If that is what you are talking about, you can not have a balance in the old store before you can switch. If you don't have enough money left in the old store account, you might have to add more money to the account before you have enough money to make a purchase. You can also contact Apple for help in order to clear up a very small balance in one of the stores.

Is that what you are asking about?

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Answer 4

Feb 6, 2016 7:14 AM in response to CKaya

CKaya wrote:

I'd like to express my extreme annoyance about a matter: Whenever I change even a minor info in my Apple ID, I realized I am charged.

You are not charged for making any changes in your Apple ID. Should you change the credit card connected to your account, a small hold (about the equivalent of $1 USD) will be placed on your account. Once the card is verified, the hold is released. No money is actually charged.

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Answer 5

notcloudy

Level 4

1,252 points

Feb 6, 2016 7:14 AM in response to CKaya

Are you in the US or another country?

And did the charge say Apple - or your carrier

Apple does not look at this site but your post may bring in others who have the same issue.

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Answer 6

CKaya Author

Level 1

4 points

Feb 6, 2016 7:25 AM in response to Demo

I now connected to a country support channel. I didn't change my store, only my billing address an phone number. When I checked my bank account, I realized I was charged for the changes. Maybe about the verification of the card. I am trying to learn that. Thank you.

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Answer 7

Feb 6, 2016 7:26 AM in response to CKaya

CKaya wrote:

I now connected to a country support channel. I didn't change my store, only my billing address an phone number. When I checked my bank account, I realized I was charged for the changes. Maybe about the verification of the card. I am trying to learn that. Thank you.

When you change the billing address, a verification hold was placed on the account. That's all.

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Answer 8

Demo

Level 10

166,494 points

Feb 6, 2016 7:28 AM in response to CKaya

CKaya wrote:

Maybe about the verification of the card. I am trying to learn that. Thank you.

You're welcome. I would say that Meg was most likely correct. That is probably the reason that you saw the charge on your account.

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Answer 9

CKaya Author

Level 1

4 points

Feb 6, 2016 7:31 AM in response to notcloudy

In another country and charges say iTunes. Thank you.

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Answer 10

CKaya Author

Level 1

4 points

Feb 6, 2016 7:37 AM in response to CKaya

Thanks for the replies everyone 🙂 And while trying to figure, I might have sent annoying notifications, apologies 🙂

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Answer 11

Feb 6, 2016 7:40 AM in response to CKaya

CKaya wrote:

Thanks for the replies everyone 🙂 And while trying to figure, I might have sent annoying notifications, apologies 🙂

Technology can be very frustrating. Remember the first rule, "Don't panic!". 🙂

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