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My iTunes is not updating: The feature you are trying to use is on a network resource that is unavailable.

A few months ago my iTunes started saying: The feature you are trying to use is on a network resource that is unavailable. It cannot find the installation package 'AppleSoftwareUpdate.msi'. I have left it for o long, as the actual iTunes is still working and syncing my iPhone however I do want to be able to update it. Can anyone help me? I do not want to delete iTunes but only update it. Thank you.

Windows 10

Posted on Feb 6, 2016 6:59 AM

Reply
1 reply

Feb 6, 2016 5:02 PM in response to HelaynaXx

Try repairing Apple Software Update from the Programs and Features control panel, then reinstall iTunes. If it won't repair try the MS install & uninstall utility mentioned in note 1 in the following guide, and if that won't work try the Missing .MSI advice.



For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.




Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.




tt2

My iTunes is not updating: The feature you are trying to use is on a network resource that is unavailable.

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