"FBI. Attention!" Loop on my iPhone's Safari Page

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Level 1

10 points

"FBI. Attention!" Loop on my iPhone's Safari Page

I clicked on a link while on my iPhone that took me to a page where a message popped up accusing me of viewing banned ***********. On the top of the message, it says, "FBI. Attention!" They are trying to extort $500 from me. I can't get the messages to stop popping up, nor can I get Safari to take me away from this page. I'm certain this is a scam but don't know how to reset Safari. Can someone please help me? Thank you.

MacBook Pro, OS X Mavericks (10.9)

Posted on Feb 6, 2016 7:32 AM

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Answer 1

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AJ397

Level 6

12,907 points

Feb 6, 2016 7:38 AM in response to Tarias190

Double tap the home button and swipe Safari upward. Then go to Settings>Safari> Clear History and Website Data. -AJ

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Answer 2

John Galt

Level 10

140,948 points

Feb 6, 2016 9:09 AM in response to Tarias190

Easy. Please read Phony "tech support" / "ransomware" popups and web pages.

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Answer 3

Feb 28, 2016 7:41 PM in response to AJ397

Many thanks AJ397, your directions were brief and perfectly precise! I learned a bunch about iPad Air today from your simple explanation.

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Answer 4

AJ397

Level 6

12,907 points

Feb 28, 2016 7:49 PM in response to Motozappa

Motozappa wrote:

Many thanks AJ397, your directions were brief and perfectly precise! I learned a bunch about iPad Air today from your simple explanation.

You are welcome. I am glad you found them useful. -AJ

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Answer 5

Mar 16, 2016 4:22 PM in response to Tarias190

Yes this also happened to my phone, and thanks aj397 it fixed it for me. I figured it was from a virus.

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Answer 6

May 3, 2016 10:02 AM in response to Tarias190

Something similar is happening to me while in Safari on my iphone. Clearing history and website date works but after a while it happens again and when I open safari my phone makes the sound as if I have opened my mail and new mail has arrived. My mail is set to only manually get mail and I am opening safari and not mail. When I get the warning to make the call that I need apple support an email message also opens up stating I need to email my information. I am not sure what to do next as clearing the history and website data does not fix the email retrieval.

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