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lakewalker
Level 1 (8 points)

Q: iTunes purchased music not playing on Sonos

I have purchased an album today and it should play on Sonos but it does not because it is still listed as DRM protected even though Apple says that all iTunes purchased music has no restrictions. I also have Match.  Any advice?

iPhone 4S, iOS 6.0.1

Posted on Feb 6, 2016 10:04 AM

by dwb,Apple recommended
dwb dwb
Level 7 (24,038 points)
Notebooks
A:

What’s the album? Is it possible you first downloaded it via Apple Music and Sonos is still trying to play that version rather than the tracks you purchased?

Posted on Feb 19, 2016 4:08 AM

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lakewalker

Q: iTunes purchased music not playing on Sonos

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  • by dwb,Apple recommended

    dwb dwb Feb 19, 2016 4:08 AM in response to lakewalker
    Level 7 (24,038 points)
    Notebooks
    Feb 19, 2016 4:08 AM in response to lakewalker

    What’s the album? Is it possible you first downloaded it via Apple Music and Sonos is still trying to play that version rather than the tracks you purchased?

  • by lakewalker,Apple recommended

    lakewalker lakewalker Feb 19, 2016 6:40 AM in response to dwb
    Level 1 (8 points)
    Feb 19, 2016 6:40 AM in response to dwb

    Not sure but this is how I fixed it: I bought the album (Surrealistic Pillow) from iTunes and within minutes both albums could be played on  SONOS. I suspect that I had loaded the original album from a disc which I purchased years ago and not gotten it through iTunes.