rnappy

Q: AE will not connect to wifi cablevision network

AE will not connect to my cablevision wifi network

Posted on Feb 6, 2016 11:12 AM

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Q: AE will not connect to wifi cablevision network

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  • by Bob Timmons,

    Bob Timmons Bob Timmons Feb 6, 2016 11:20 AM in response to rnappy
    Level 10 (105,003 points)
    Wireless
    Feb 6, 2016 11:20 AM in response to rnappy

    Unfortunately, your post did not provide any details to help us with your issue.

     

    Is an AE an AirPort Extreme....or....is it an AirPort Express?

     

    If the AE can be configured to connect to the wireless network......What will the AE do on the network?  What service will it perform?

     

    We don't know what device that you are using to try to set up the AE.  What are you using?  What operating system is it running?

  • by rnappy,

    rnappy rnappy Feb 6, 2016 12:41 PM in response to Bob Timmons
    Level 1 (0 points)
    Feb 6, 2016 12:41 PM in response to Bob Timmons

    lets start with i am not tech savy.  The AE Express will be hooked up to my older amp via optic output connected to digital to analog converter.  Just purchased a new HP Spectre 360 with Intel Core i5.  My wireless network is Optimum.  I open airport utility and plug in AE, and when amber light is solid utility says it is unable to find wireless device.  I rescan but get same message, then amber light eventually blinks. checked the wireless icon, it shows my network but not the AE. 

  • by Bob Timmons,

    Bob Timmons Bob Timmons Feb 6, 2016 1:06 PM in response to rnappy
    Level 10 (105,003 points)
    Wireless
    Feb 6, 2016 1:06 PM in response to rnappy
    Just purchased a new HP Spectre 360 with Intel Core i5

    Is this the device that has AirPort Utility installed?  If it is, unfortunately, Apple has not updated AirPort Utility for Windows since Windows 7, and I do not know if the older AirPort Utility version that you have will run correctly if you are running a newer version of Windows. I don't have a PC here to test.

     

    In case the HP computer cannot be used to set up the AirPort Express, do you have an iPhone or iPad handy?

     

    I open airport utility and plug in AE

    Sorry, but not sure what "plug in" means here. Normally, if you "plug in" something, you are making a physical, wired connection. If you want to permanently wire the AirPort Express to your network, it must connect to your wireless router.....not to your computer.

     

    Normally, most users want the AirPort Express to connect to their existing wireless network using a wireless connection.

     

    That is why we are asking whether you plan to connect the AirPort Express wirelessly.....or wired. Can you clarify on that?

  • by rnappy,

    rnappy rnappy Feb 6, 2016 1:06 PM in response to Bob Timmons
    Level 1 (0 points)
    Feb 6, 2016 1:06 PM in response to Bob Timmons

    connecting wirelessly.  plug in refers to when i plug the power cord of AE into electrical outlet

  • by Bob Timmons,

    Bob Timmons Bob Timmons Feb 6, 2016 1:07 PM in response to rnappy
    Level 10 (105,003 points)
    Wireless
    Feb 6, 2016 1:07 PM in response to rnappy

    Thanks. We also asked.....

     

    In case the HP computer cannot be used to set up the AirPort Express, do you have an iPhone or iPad handy?

  • by rnappy,

    rnappy rnappy Feb 6, 2016 1:07 PM in response to rnappy
    Level 1 (0 points)
    Feb 6, 2016 1:07 PM in response to rnappy

    i do have an iphone 6

  • by Bob Timmons,

    Bob Timmons Bob Timmons Feb 6, 2016 1:11 PM in response to rnappy
    Level 10 (105,003 points)
    Wireless
    Feb 6, 2016 1:11 PM in response to rnappy

    Then, the iPhone would be your best bet to set up the AirPort Express.

     

    Power up the AirPort Express for a few minutes

     

    On the iPhone Home Screen....

    Tap Settings

    Tap WiFi

     

    Look for a listing of Set Up New Base Station

    Tap on AirPort Express

     

    Follow the prompts

     

    New AirPort iOS 1.PNG

  • by rnappy,

    rnappy rnappy Feb 6, 2016 1:24 PM in response to Bob Timmons
    Level 1 (0 points)
    Feb 6, 2016 1:24 PM in response to Bob Timmons

    that worked.  utility found the network and is asking do i want to switch networks, and i will lose internet.  does that mean my laptop will run through the AE network?  if so if i choose not to connect are we back at square one

  • by rnappy,

    rnappy rnappy Feb 6, 2016 1:28 PM in response to rnappy
    Level 1 (0 points)
    Feb 6, 2016 1:28 PM in response to rnappy

    so i will just switch between networks when i want to play from itunes.  i just wont be able to stream from say Spotify to my amp?

  • by Tesserax,

    Tesserax Tesserax Feb 6, 2016 1:46 PM in response to rnappy
    Level 9 (54,035 points)
    Wireless
    Feb 6, 2016 1:46 PM in response to rnappy

    That is correct. You will need to be connected to same network in order to do both. That is both wireless access points must be on this "same" network in order for you to do both simultaneously.

  • by rnappy,

    rnappy rnappy Feb 6, 2016 1:49 PM in response to Tesserax
    Level 1 (0 points)
    Feb 6, 2016 1:49 PM in response to Tesserax

    thanks for help