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Spook(SW) Author

Level 1

11 points

unable to load the information service APLZOD.dll

When I try to start Outlook 2016 on my Windows 10 64bit computer I get the following error.

"Cannot start Microsoft Outlook. Cannot open the Outlook window. The Set of folders cannot be opened. An unexpected Error has occurred. MAPI was unable to load the information service c:\Program~2\COMMON~1\Apple\INTERN~1\APLZOD.dll. Be sure the service is correctly installed and configured."

I have reinstalled, Microsoft Office 2016, iTunes and iCloud.

Any Clue on a god next step?

Posted on Feb 6, 2016 2:53 PM

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3 replies

Feb 7, 2016 8:45 AM in response to Spook(SW)

You might try asking in the Microsoft forums. Here is one example of a similar issue.

http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/mapi-was-una ble-to-load-the-informaiton-service/e2dcb030-4b8b-4a18-9e37-c41b10702fdb?auth=1

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Spook(SW) Author

Level 1

11 points

Feb 7, 2016 10:33 AM in response to BobTheFisherman

I already saw that posting. All of the solutions and the very folder post to something going on the the Apple family of products software.

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Level 1

99 points

Feb 9, 2016 12:11 PM in response to Spook(SW)

Here's the Outlook 2016/Windows 10 forum, they should be able to help you out: http://answers.microsoft.com/en-us/office/forum/office_2016-outlook-os_device_wi n10desk

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unable to load the information service APLZOD.dll

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