Ioan_P
Level 1 (1 points)

Q: Macbook stops responding

Hello!

I have a Macbook Pro retina 13 late 2013, OS X El Capitan v.10.11.3,

During the last days I face the following problem. Computer stuck completely and nothing works. Cursor or keyboard is not responding. The only thing I can do is shut down the computer with the power button.

After restart it freezes again on a black screen (cursor is visible but not responding on the upper left corner) or freezes again just when the desktop appears.

I restart it several times, the same happens.

I run the disk utilities for test and repair but no problem reported.

I reinstall OS and the problem remains.

I erase the disk and install the OS (El Capitan) again and the problem was the same just when the first screen for the setup appears.

Something interesting: when I restarts the computer (with the power button – it is the only thing that works) and moving the cursor (with the truck pad) continuously after the apple appears, everything seems to work normal even for several moments as long I am moving it, but few seconds after I release it, everything stacks again.

Using this trick, I started copy some pictures before erase the disk, and after the copy started, I left my finger from moving the cursor. After 2-3 second everything got stuck again, but the all the pictures were coped to the end!

I did not install new programs or Apps recently.

On safe mode it works as normal.

Any ideas?

MacBook Pro (Retina, 13-inch, Late 2013), OS X El Capitan (10.11.3)

Posted on Feb 6, 2016 3:15 PM

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Ioan_P

Q: Macbook stops responding

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