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Can't load Windows 10 in Bootcamp

I am following the Apple guidelines installing Windows 10 (1st time install, not an update) on my late 2015 Retina 5k iMac (with Fusion Drive) and it's not getting past the "format" step within the Windows setup portion of the bootcamp partition. According to Apple, this Mac should work with Windows 10. Below is a picture prior hitting format. I assume I choose the partition titled Bootcamp (which BTW, shows 280GB although I chose 300GB when I selected the partition size at the beginning of Bootcamp) and then, as indicated below, since it can't be installed there until formated, I hit the Format button as instructed.



It only "formats" for a few seconds and then the following drives show up and the Bootcamp is missing next to Drive 0 Partition 5. If I then select Next, the message shows up as seen at the bottom of the screenshot. It won't go forward from here and I have to exit out. The extra 300GB partition remains on my Mac when I go into Disk Utility again but Bootcamp is removed as its name. It's called Untitled.



I've called Apple Care and they tried to help by sending me the bootcamp instructions from about 3 versions of OSX ago, saying it should be the same. Clearly not...the under the new El Capitan process, you can use an ISO file on the Mac versus a USB stick, among other things. Funny that my iMac isn't listed as one than can use the local ISO file versus the USB stick, but when i mentioned that to Apple Care, they didn't see to know about the list of compatible Macs for that purpose. I asked if there was another way to try versus the local ISO file and thats when they sent me the old bootcamp instructions. Then they then said it was a Windows problem since I was inside the Windows setup process when all this occurred. Called then for a good laugh and they immediately said it was an Apple Bootcamp issue and wished me good luck. Big surprise.


On other walk through instructions I see online, it follows these same steps but I do notice that there are not any other Drives in the window to choose from (like Drive 1, Drive 2, etc.) I don't have any Thunderbolt drives, which Apple suggest gives this error message. I've also unmounted any other USB drivers when I've tried all this.


Any suggestions would be helpful. I have screenshot at almost all the steps along the way, but I think the root of the issue is when it gets to this spot.

Posted on Feb 6, 2016 2:58 PM

Reply
10 replies

Feb 6, 2016 4:05 PM in response to srp18

1. None of your screen images are visible.

2. Apple should have provided these - https://help.apple.com/bootcamp/assistant/6.0/ to you which are for El Capitan.

3. 2015 Macs do not need a USB. They use an internal partition called OSXRESERVED to install Windows.

4. The 300GB vs 280Gib is due to the two different definitions of a Gigabyte is by disk manufacturers and computer manufacturers. Rest assured you are not losing bytes from your physical/flash disk. 😉

Feb 6, 2016 4:58 PM in response to srp18

If you have a Fusion drive, it has a SSD and a HDD part. Usually, disk0 is the SSD, and is about 120GB, the disk1 is the HDD and is 1,2,3 TB depending what you ordered. Can you post the output of diskutil list and diskutil cs list from OS X Terminal to verify the the SSD is at index 0 and this BC partition is on a disk which is at index 1?

If the Windows installation has failed in the past and you see this error again, disconnect all external storage AND run the following two procedures


Resetting the System Management Controller (SMC) on your Mac - Apple Support

How to Reset NVRAM on your Mac - Apple Support


Now you can try the BC installation again.

Please also see Boot Camp: "We couldn't create a new partition or locate an existing one" alert during Windows 8 install - Apple Support

Feb 6, 2016 5:02 PM in response to Loner T

Here is the diskutil list


Last login: Fri Oct 2 21:31:35 on ttys000

stephen-powells-imac:~ SRP$

[Restored Feb 6, 2016, 8:00:28 PM]

Last login: Sat Feb 6 15:13:12 on console

Restored session: Fri Oct 2 21:49:21 EDT 2015

SRPs-iMac:~ SRP$ diskutil list

/dev/disk0 (internal, physical):

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme *3.0 TB disk0

1: EFI EFI 209.7 MB disk0s1

2: Apple_CoreStorage Macintosh HD 3.0 TB disk0s2

3: Apple_Boot Recovery HD 650.0 MB disk0s4

/dev/disk1 (internal, physical):

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme *121.3 GB disk1

1: EFI EFI 209.7 MB disk1s1

2: Apple_CoreStorage Macintosh HD 121.0 GB disk1s2

3: Apple_Boot Boot OS X 134.2 MB disk1s3

/dev/disk2 (internal, virtual):

#: TYPE NAME SIZE IDENTIFIER

0: Apple_HFS Macintosh HD +3.1 TB disk2

Logical Volume on disk1s2, disk0s2

ABB3F2F3-632E-4EFF-B098-9AD0E53F0621

Unencrypted Fusion Drive

/dev/disk3 (external, physical):

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme *4.0 TB disk3

1: EFI EFI 314.6 MB disk3s1

2: Apple_HFS RIght iTunes Drive 2.0 TB disk3s2

3: Apple_HFS Right Misc Files 2.0 TB disk3s3

/dev/disk4 (external, physical):

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme *4.0 TB disk4

1: EFI EFI 314.6 MB disk4s1

2: Apple_HFS Left 4TB TIme Machine 4.0 TB disk4s2

/dev/disk5 (external, physical):

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme *4.0 TB disk5

1: EFI EFI 314.6 MB disk5s1

2: Apple_HFS Top 4TB Time Machine 4.0 TB disk5s2

/dev/disk6 (external, physical):

#: TYPE NAME SIZE IDENTIFIER

0: FDisk_partition_scheme *2.0 TB disk6

1: Apple_HFS 2TB Movie Backup 2.0 TB disk6s1

SRPs-iMac:~ SRP$ diskutil list

Feb 6, 2016 5:03 PM in response to srp18

Here is the diskutil cs list


Last login: Sat Feb 6 20:02:30 on ttys001

SRPs-iMac:~ SRP$ diskutil cs list

CoreStorage logical volume groups (1 found)

|

+-- Logical Volume Group 3EA47290-AFBF-41FA-B598-0267135195BC

=========================================================

Name: Macintosh HD

Status: Online

Size: 3120722075648 B (3.1 TB)

Free Space: 8002060288 B (8.0 GB)

|

+-< Physical Volume 2FA0279C-161C-436D-8115-CD5C02CC2371

| ----------------------------------------------------

| Index: 0

| Disk: disk1s2

| Status: Online

| Size: 120988852224 B (121.0 GB)

|

+-< Physical Volume F96A6F2F-7042-423A-BDF4-18E0FF949B67

| ----------------------------------------------------

| Index: 1

| Disk: disk0s2

| Status: Online

| Size: 2999733223424 B (3.0 TB)

|

+-> Logical Volume Family 9AFB3176-27B7-412B-A5E0-4D5C7188B7EE

----------------------------------------------------------

Encryption Type: None

|

+-> Logical Volume ABB3F2F3-632E-4EFF-B098-9AD0E53F0621

---------------------------------------------------

Disk: disk2

Status: Online

Size (Total): 3106864758784 B (3.1 TB)

Revertible: No

LV Name: Macintosh HD

Volume Name: Macintosh HD

Content Hint: Apple_HFS

LVG Type: Fusion, Sparse

SRPs-iMac:~ SRP$

Feb 6, 2016 5:19 PM in response to srp18

srp18 wrote:



/dev/disk3 (external, physical):

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme *4.0 TB disk3

1: EFI EFI 314.6 MB disk3s1

2: Apple_HFS RIght iTunes Drive 2.0 TB disk3s2

3: Apple_HFS Right Misc Files 2.0 TB disk3s3

/dev/disk4 (external, physical):

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme *4.0 TB disk4

1: EFI EFI 314.6 MB disk4s1

2: Apple_HFS Left 4TB TIme Machine 4.0 TB disk4s2

/dev/disk5 (external, physical):

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme *4.0 TB disk5

1: EFI EFI 314.6 MB disk5s1

2: Apple_HFS Top 4TB Time Machine 4.0 TB disk5s2

/dev/disk6 (external, physical):

#: TYPE NAME SIZE IDENTIFIER

0: FDisk_partition_scheme *2.0 TB disk6

1: Apple_HFS 2TB Movie Backup 2.0 TB disk6s1

SRPs-iMac:~ SRP$ diskutil list

Please disconnect all of these before any further attempts at Windows installation.

Feb 6, 2016 5:24 PM in response to Loner T

Here are the same two things without the other drives mounted. I have tried installing with and without them mounted. I've actually unplugged them and I'll give it another shot.



Last login: Sat Feb 6 20:22:03 on ttys001

SRPs-iMac:~ SRP$ diskutil list

/dev/disk0 (internal, physical):

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme *3.0 TB disk0

1: EFI EFI 209.7 MB disk0s1

2: Apple_CoreStorage Macintosh HD 3.0 TB disk0s2

3: Apple_Boot Recovery HD 650.0 MB disk0s4

/dev/disk1 (internal, physical):

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme *121.3 GB disk1

1: EFI EFI 209.7 MB disk1s1

2: Apple_CoreStorage Macintosh HD 121.0 GB disk1s2

3: Apple_Boot Boot OS X 134.2 MB disk1s3

/dev/disk2 (internal, virtual):

#: TYPE NAME SIZE IDENTIFIER

0: Apple_HFS Macintosh HD +3.1 TB disk2

Logical Volume on disk1s2, disk0s2

ABB3F2F3-632E-4EFF-B098-9AD0E53F0621

Unencrypted Fusion Drive

SRPs-iMac:~ SRP$


Last login: Sat Feb 6 20:22:45 on ttys001

SRPs-iMac:~ SRP$ diskutil cs list

CoreStorage logical volume groups (1 found)

|

+-- Logical Volume Group 3EA47290-AFBF-41FA-B598-0267135195BC

=========================================================

Name: Macintosh HD

Status: Online

Size: 3120722075648 B (3.1 TB)

Free Space: 8002060288 B (8.0 GB)

|

+-< Physical Volume 2FA0279C-161C-436D-8115-CD5C02CC2371

| ----------------------------------------------------

| Index: 0

| Disk: disk1s2

| Status: Online

| Size: 120988852224 B (121.0 GB)

|

+-< Physical Volume F96A6F2F-7042-423A-BDF4-18E0FF949B67

| ----------------------------------------------------

| Index: 1

| Disk: disk0s2

| Status: Online

| Size: 2999733223424 B (3.0 TB)

|

+-> Logical Volume Family 9AFB3176-27B7-412B-A5E0-4D5C7188B7EE

----------------------------------------------------------

Encryption Type: None

|

+-> Logical Volume ABB3F2F3-632E-4EFF-B098-9AD0E53F0621

---------------------------------------------------

Disk: disk2

Status: Online

Size (Total): 3106864758784 B (3.1 TB)

Revertible: No

LV Name: Macintosh HD

Volume Name: Macintosh HD

Content Hint: Apple_HFS

LVG Type: Fusion, Sparse

SRPs-iMac:~ SRP$

Can't load Windows 10 in Bootcamp

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