t8664

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Q: cannot sync IPad and iPhone with iTunes:

When attempting to sync iPad and iPhone with iTunes I get error message to go to iTunes.com to upgrade software. Did so many times:

iTune 11.4; Mac: OSX 10.6.8; IPhone: iOS 9.2.1; iPad: iOS 9.2.1

What is the "fix" for problem? Thanks

iPad (3rd gen) Wi-Fi, iOS 9.2.1, iPhone is 6

Posted on Feb 6, 2016 2:42 PM

I have this question too

Q: cannot sync IPad and iPhone with iTunes:

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by sberman,Helpful

sberman Feb 6, 2016 7:10 PM in response to t8664
Level 8 (41,177 points)

Feb 6, 2016 7:10 PM in response to t8664

The issue is that iOS 9 requires a newer version of iTunes. The current iTunes version is 12.3.2. However, iTunes 12.3.X requires at least OS X 10.8.5 to install. (Current is El Capitan OS X 10.11.3.)

So in short you need to upgrade your OS X version from Snow Leopard which was released over six years ago.

Upgrade to OS X El Capitan - Apple Support
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by t8664,

t8664 Feb 6, 2016 7:43 PM in response to sberman
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Feb 6, 2016 7:43 PM in response to sberman

Thank you for your quick feedback.
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by sberman,

sberman Feb 6, 2016 8:32 PM in response to t8664
Level 8 (41,177 points)

Feb 6, 2016 8:32 PM in response to t8664

Glad it helped.

I hope you are able to successfully upgrade to El Capitan.
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