Amazon pages part load but the lower section of the frame is missing and the whole page is unresponsive to keyboard, track pad etc. Setup is iMac Retina, late 2015. El Capitan 10.11.3, Safari 9.0.3. I have tried deleting history and cache. Any ideas?
If it is only the Amazon pages that are having issues, then that points to the Amazon servers. Are you having any issues with any other websites?
Cheers,
GB
Only Amazon is showing this problem. Their FAQ page suggests clearing History and Cache, which I have tried, to no avail. I last placed three orders with Amazon five days ago, when everything seemed fine.
It's an odd fault. The page appears to load, but when you try to scroll down there is nothing more there. Trying to click on any reactive part of the screen just brings up the dreaded beachball.
I think you are right and the problem lies with Amazon.. I will try and contact them
Thanks for your thoughts.
Also, try a different browser. Firefox or Google Chrome.
Most welcome! 🙂
Best of luck,
GB
I have installed Firefox and the Amazon pages seem to be working fine.
It was a puzzling interlude. My system is very "out of the box", and fully up to date. Surprised nobody else seems to have shared this experience.
Thanks for your suggestion!
You're Welcome. There is probably an explanation and a fix for Safari. But this was easier. 🙂
I've been having a similar problem with Amazon freezing. Initial loading into the web site goes fine. Click on something like "Today's Deals" goes fine. But, once I go to a particular item, it freezes; eventually the beach ball appears. I can go back to "Today's Deals" or other areas, but once I look at an item for sale, it freezes; can't read comments; can't click "add to cart" nor "buy with one click" etc.
I've reset Safari to no avail.
Using Firefox...same except I get 'unresponsive script' errors. Moziila says page might freeze if you don't respond (debug, stop, continue).
Re my post 7 Feb.when I said the change to Firefox had cured the problem. This has turned out to be wrong. I am now experiencing exactly the same problem you have described., i.e.'Unresponsive script' errors. However, if I click on the 'stop script' button the page seems to reload and then performs properly.
At present I can use Amazon pages, subject to this minor irritation.
Me too with Firefox; if I click "stop script"; behavior seems okay for the particular item I'm looking at. Then, it happens again when I go to another item. Like I said, with Safari initial loading seems fine; e.g. 'one click' for buying a Kindle book. But, if I continue shopping or go beyond just one or two clicks within the web site, the freezing continues.
I'm on Mavericks and Safari 9.0.3 and Firefox 44.0.2
I'm using Chrome now for browsing at amazon; no issues today bopping about for about 30 minutes. I like it better than Firefox so far. But, I still like Safari; just no longer for shopping at Amazon.
I started a thread at amazon help community. No resolution. Just the usual stuff about clearing history and cache etc. Problem not confined to Macs; Windoz users too.
I just went through several lockups yesterday. Amazon's homepage in Safari, Chrome and Firefox all locked up my Mac. I had to power off and on each time.
So using NoScript and Firefox , I blocked "images.amazon.com" and that was the workaround. It blocked whatever was causing the problem, yet I could use the website.
Today all went well. "images.amazon.com" was replaced by "images-amazon.com". So indeed Amazon knew their page was locking up browsers.
I reported this here and in Amazon's Support forum. The moderator gave me a link: https://www.amazon.com/gp/help/customer/contact-us/q
that should get us in touch with their engineers.
The Amazon Help Community forums can't address website issues. You'll just wind up with opinions on what's wrong.
Gene
Gene, thanks for the link. It was a little tricky trying to go thru their options (most seem to deal with orders). But, I did send it in.
I realize we only get opinions at their Help Community. Same here at Discussions. But sometimes we actually get answers to problems.
I got a reply this morning; the usual drivel. I pointed out that it was occurring with both Safari and Firefox....
Make sure that the date and time on your computer are set correctly.
- Try accessing our website via https://www.amazon.com (the extra "s" after the "http" puts you on our secure server).
- Delete your cookies; then try logging in again (you can refer to your browser's "Help" section for details on how to delete cookies).
- If you have another browser installed, try using that instead.
If you still face trouble is accessing our website, I'd suggest contacting us again by phone or chat for some real-time troubleshooting. You can reach us using the following link:
Check out this thread which has been going on for a good while; six pages! If it seems to be info overload, go right to page 6....seems to be a fix, as long as you have good vision...
What could be causing the whirling ball or page freezing in Safari (most often in Amazon)?
Amazon pages freezing, UK and US sites
