An issue with my iMac

Question

An issue with my iMac

G,day,

I'm hoping someone can help, I have an iMac that won't boot when i select my user (my sons user works ok) I was trying to drag a huge file to an external hard drive then it seems i accidentally dropped it onto the desk top. The beach ball was spinning and spinning so I then shut it down from the power switch at the back. Since then i can not open or close any file once i log into my user. Ive done an apple hardware test which gave an error 4M0T/4/40000003:HDD-1319. I'm not sure if this is related

Thankyou,

Shane

iMac (27-inch Mid 2011)

Posted on Feb 6, 2016 4:52 PM

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Answer 1

Best reply

SeaPapp

Level 7

26,486 points

Feb 6, 2016 9:41 PM in response to shanefromSYDNEYaus

The hardware test error is related to the hard disk fan motor. Make an appointment and take it in for service.

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Answer 2

Feb 6, 2016 9:45 PM in response to SeaPapp

Thanks Mike,

doesnt seem to be my main issue though. I think I might have to somehow save all my files to an external hard drive then wipe the computer and start again. I have access through my sons profile but not through mine. Any ideas how to do it?

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Answer 3

SeaPapp

Level 7

26,486 points

Feb 6, 2016 10:38 PM in response to shanefromSYDNEYaus

If you have another Mac available your best bet is Target Disk Mode How to use and troubleshoot FireWire target disk mode - Apple Support

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