apple not accepting my verizon wireless password

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Level 1

2 points

apple not accepting my verizon wireless password

I am trying to buy a new phone with a new contract on my wireless plan. Apple, in order to check my eligibility to "upgrade", is asking for information regarding my wireless. Details include Phone Number, Billing Zip & last 4 digits of SSN. Then after that is inputted, Apple asks for the password to the wireless account. But, when I enter the password, apple says its incorrect. However, I'm able to sign into my wireless acount's website with that password.

I noticed that Apple is only letting me type in a certain amount of characters when it asks for my password for my wireless account. Is anyone else having this issue? Any advice?

Posted on Feb 6, 2016 5:47 PM

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Answer 1

LACAllen

Level 8

43,590 points

Feb 6, 2016 9:33 PM in response to VicM2121

I don't think it is Apple asking you for that information. They have no interest in an account for your wireless service. As well, Apple doesn't have an upgrade process that is tied to any specific carrier.

Are you on a Verizon website when asked for this?

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Answer 2

sberman

Level 10

272,820 points

Feb 6, 2016 9:41 PM in response to VicM2121

The password you are being asked for is the one you would use at:

http://www.verizonwireless.com

You are being asked this so your current contract can be checked. Things like the expiration date of your contract need be assessed when determining the new iPhone price.

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Answer 3

sberman

Level 10

272,820 points

Feb 6, 2016 9:48 PM in response to VicM2121

One more thought:

I am an AT&T customer, so the signin process may be slightly different. My guess is it's the same as Verizon, so here's what I am asked for.

Like you, I have to enter the wireless phone number, the billing ZIP and the last 4 of SSN.

However, I am then shown this screen:

I have protected my AT&T account with a numeric passcode in addition to the wireless account password. I am not being asked for the wireless account password. I am being asked for the passcode, different from the password (and indeed shorter).

I suspect you are being asked this as well.

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