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Why can't I hear without earbuds, when my phone won't let me put earbuds in?

I took out my headphones and now my phone won't let me put them back in, and my phone is stuck on headphone mode. I can't hear any noise through my phone, even on a call or with the volume all the way up. My phone is almost a year old, and it's the gold 5S. It has the most recent iOS- 9.1.2? I tried putting the headphones in multiple times like suggested, but it won't let me plug the head phones In at all.

iPhone 5s, iOS 9.2.1

Posted on Feb 6, 2016 6:27 PM

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Posted on Feb 6, 2016 6:30 PM

You have something stuck or broken in the headphones port. the iPhone thinks you still have headphones here and the foreign object is preventing you from plugging them back in. Look in the port and carefully remove anything you might see. If you can't remove it or don't see anything, get it serviced: https://locate.apple.com/country

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Question marked as Best reply

Feb 6, 2016 6:30 PM in response to Pmcoach99

You have something stuck or broken in the headphones port. the iPhone thinks you still have headphones here and the foreign object is preventing you from plugging them back in. Look in the port and carefully remove anything you might see. If you can't remove it or don't see anything, get it serviced: https://locate.apple.com/country

Why can't I hear without earbuds, when my phone won't let me put earbuds in?

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