Hello there,
I have an iPod touch with iOS 9.2.1 and since the new update I just can't go to my playlists anymore. Every time I click on it the music app crashes. I tried closing all apps before going there but that didn't help. Soft reset also did nothing. I'm at a loss as to what to do, and it's really bugging me.
Has anyone knows a solution here? Google also was no help.
<Edited by Host>
iPod touch, iOS 9.2.1, null
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Manage Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
Restore your device from an iCloud or iTunes backup - Apple Support
- Restore to factory settings/new iOS device.
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Manage Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
Restore your device from an iCloud or iTunes backup - Apple Support
- Restore to factory settings/new iOS device.
Hello,
thanks for your answer. I tried it that way, but the app is still crashing.
Also the front camera is not working, it is just black, when I switch to video it works, time laps as well. When I go back to photo then, it freezes. Also cannot apply filter or anything.
If you successfully restored (went through all steps without error) to factory settings/new iPod via iTunes (Not via Settings>General>Reset>Erase all Content and Setting) and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
Having the same problems on my iphone 5s
Tapping on playlist crashes the music app and a hard reset doesnt fix the problem
I also have the problem with the camera, where the camera freezes on the 'photo' option, but works instantly with every other option.
I have to switch between 'video' and 'photo' twice before the 'photo' option works.
I'm also pretty sure that if tapping on the 'playlist' tab was a hardware problem, that would mean there was something wrong with that part of the touchscreen, which obviously isnt the issue since I tap around there all day long and nothing else ever crashes.
It makes zero sense how how a software issue could be a hardware problem.
Okay so I just ran the new update for the software, it is now 9.3 and all working again - both camera and playlists. Hope the problem can also be solved this way for others.
Can't access playlists in music app
