Jennifer0729
Level 1 (1 points)

Q: My Apple TV is only playing sound from my iPad but won't show the movie?

My Apple TV is only playing sound from my iPad but won't show the movie?

iPad Air, iOS 9.2

Posted on Feb 6, 2016 8:36 PM

by Winston Churchill,Apple recommended
Winston Churchill Winston Churchill
Level 10 (104,506 points)
Apple TV
A:

Welcome to the Apple Community Jennifer.

 

Some content providers do block the video part from working with AirPlay, have you checked to see if AirPlay is supported by this provider.

 

If it is supported

the following steps, check whether things are working after each step where appropriate, before trying the next.

 

  1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
  2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
  3. Restart the Apple TV (Settings > General > Restart).
  4. Restart the Apple TV by removing ALL the cables for 30 seconds.
  5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
  6. Restart your mobile device.

 

If you are still having problems, the following article(s) may help you.

 

Troubleshooting AirPlay

Troubleshooting Wi-Fi networks and connections

Recommended Wi-Fi settings

Wifi Diagnostic Software (for Mac users)

 

You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

 

When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.

Posted on Feb 7, 2016 4:09 AM

Close
Jennifer0729

Q: My Apple TV is only playing sound from my iPad but won't show the movie?

  • All replies
  • Helpful answers

  • by Winston Churchill,Apple recommended

    Winston Churchill Winston Churchill Feb 7, 2016 4:09 AM in response to Jennifer0729
    Level 10 (104,506 points)
    Apple TV
    Feb 7, 2016 4:09 AM in response to Jennifer0729

    Welcome to the Apple Community Jennifer.

     

    Some content providers do block the video part from working with AirPlay, have you checked to see if AirPlay is supported by this provider.

     

    If it is supported

    the following steps, check whether things are working after each step where appropriate, before trying the next.

     

    1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
    2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
    3. Restart the Apple TV (Settings > General > Restart).
    4. Restart the Apple TV by removing ALL the cables for 30 seconds.
    5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    6. Restart your mobile device.

     

    If you are still having problems, the following article(s) may help you.

     

    Troubleshooting AirPlay

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Wifi Diagnostic Software (for Mac users)

     

    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

     

    When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.

  • by Vinceassociate,

    Vinceassociate Vinceassociate Feb 7, 2016 5:14 AM in response to Jennifer0729
    Level 4 (1,745 points)
    Feb 7, 2016 5:14 AM in response to Jennifer0729

    Look at the icon next to the ATV when you select it in AirPlay.  Is it a TV or a speaker?

  • by stevewilliams1308,

    stevewilliams1308 stevewilliams1308 Jul 10, 2016 6:11 PM in response to Vinceassociate
    Level 1 (4 points)
    Apple TV
    Jul 10, 2016 6:11 PM in response to Vinceassociate

    IIt's a speaker how do I change it

  • by Diana.McCall,

    Diana.McCall Diana.McCall Jul 10, 2016 6:43 PM in response to stevewilliams1308
    Level 5 (4,819 points)
    Apple TV
    Jul 10, 2016 6:43 PM in response to stevewilliams1308

    Try putting ATV and TV to sleep, then disconnect both ends of the HDMI cable and reconnect them. This may help if there was a problem with HDCP copy protection. Then see if Apple TV shows as a TV on AirPlay. If it does, you might still have trouble if the app does not allow AirPlay.