Why can Siri not play music?
Every time I ask Siri to play music, or a playlist, or an artist, or a song, Siri tells me "Sorry, I'm having trouble playing your music." Why? And how can this be fixed?
iPhone 6s Plus, iOS 9.2.1
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User profile for user:
sterling r
User level:
Community Specialist
Hello cohenmd,
It sounds like Siri is having difficulty playing back your music, but otherwise functions just fine. I would start with these troubleshooting steps from the following article:
- Restart your iPhone, iPad, or iPod touch.
- On your iOS device, go to Settings > General > Siri and turn off Siri. Then turn it on again.
If the issue persists then I would quit the Settings and Music apps:
1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
2. Swipe left to find the app you want to close.
3. Swipe up on the app's preview to close it.
When you have done that restart the device and test the issue again:
iOS: Turning off and on (restarting) and resetting
Thank you for using Apple Support Communities, take care!