Trying To Figure Out If Someone Has Remote Access With Physical Access To My Comp.
I'm hoping L!nc Davi$, or anyone else can help me....I've spent about 8 months trying to figure out who has has remote access to my computer and possibly created a way to access it through my Network (They set it up). I've narrowed it down to two "people" that have had physical access to my computer. I'm WAY beyond disabling screen sharing, etc. and the people I suspect may have access are through a previous employer and someone very close to me. Both had access to my computer and the latter has had constant access to my computer and set up my Wifi, and has spent 30 + years working with everything Apple related and works with computers for a living. I honestly cannot begin to put in a post everything that I have found, and do not currently have the resources to go to the Apple Store or have someone who knows enough (and that I trust) to help me with this issue. This is a shot in the dark, but after close to a year of following your (Linc) posts which have helped me out tremendously, I'm hoping I can get help from you, or anyone else, as to where to start with a post that will pinpoint the issues I'm having, without posting the insane amount of data that I've collected and saved. Yes, I'm opening myself up to trolls railing on me, but at this point, whatever. ;-) I figured I'd start with what I found on EtreCheck and go from there. And I don't know if it matters, but I've never had an "at_me" account...and as I scanned it pretty quickly I didn't see anything in this that has been a major concern..except the sudden RAM issue:
EtreCheck version: 2.9.3 (253)
Report generated 2016-02-07 03:16:54
Download EtreCheck from http://etrecheck.com
Runtime 2:22
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Check files] link for help with unknown files.
Problem: Other problem
Hardware Information: ⓘ
MacBook Pro (17-inch, Mid 2010)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro6,1
1 2.53 GHz Intel Core i5 CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Check Battery - Cycle count = 437 - SN = 9G00900MQDN5A
Video Information: ⓘ
Intel HD Graphics
NVIDIA GeForce GT 330M - VRAM: 512 MB
Color LCD 1920 x 1200
System Software: ⓘ
OS X El Capitan 10.11.3 (15D21) - Time since boot: about 2 days
Disk Information: ⓘ
OWC Mercury Electra 6G SSD disk0 : (480.1 GB) (Solid State - TRIM: No)
EFI (disk0s1) <not mounted> : 210 MB
Kristen I (disk0s2) / : 479.24 GB (205.02 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Hitachi HTS545050B9SA02 disk1 : (500.11 GB) (Rotational)
EFI (disk1s1) <not mounted> : 210 MB
Kristen II (disk1s2) /Volumes/Kristen II : 499.76 GB (78.98 GB free)
USB Information: ⓘ
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Apple, Inc. Keyboard Hub
Logitech G100s Optical Gaming Mouse
Apple Inc. Apple Keyboard
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Configuration files: ⓘ
/etc/hosts - Count: 102
Gatekeeper: ⓘ
Mac App Store and identified developers
Unknown Files: ⓘ
/Library/LaunchDaemons/com.freemacsoft.appcleanerdaemon.plist
One unknown file found. [Check files]
Kernel Extensions: ⓘ
/Applications/Utilities/TechTool Pro 8.app
[not loaded] com.micromat.driver.spdKernel (1 - SDK 10.11) [Support]
[not loaded] com.micromat.driver.spdKernel-10-8 (1 - SDK 10.11) [Support]
/Library/Extensions
[loaded] com.avira.kext.FileAccessControl (1.2.2 - SDK 10.9) [Support]
System Launch Agents: ⓘ
[killed] com.apple.SafariCloudHistoryPushAgent.plist
[loaded] 150 Apple tasks
[running] 85 Apple tasks
one process killed due to insufficient RAM
System Launch Daemons: ⓘ
[killed] com.apple.nsurlsessiond.plist
[killed] com.apple.wdhelper.plist
[loaded] 194 Apple tasks
[running] 92 Apple tasks
2 processes killed due to insufficient RAM
Launch Agents: ⓘ
[loaded] com.avira.antivirus.general.agent.plist [Support]
[loaded] com.avira.antivirus.ipm.ui.plist [Support]
[loaded] com.avira.antivirus.notifications.agent.plist [Support]
[loaded] com.avira.antivirus.odscan.default.plist [Support]
[loaded] com.avira.antivirus.scheduler.agent.plist [Support]
[running] com.avira.antivirus.systray.plist [Support]
[loaded] com.avira.antivirus.telemetry.agent.plist [Support]
[loaded] com.avira.antivirus.update.default.plist [Support]
[running] com.avira.helper.avstats.plist [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.SwitchBoard.plist [Support]
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.avira.antivirus.dbcleaner.plist [Support]
[loaded] com.avira.antivirus.ipm.loader.plist [Support]
[running] com.avira.helper.watchdox.plist [Support]
[running] com.freemacsoft.appcleanerdaemon.plist [Support]
[loaded] com.google.keystone.daemon.plist [Support]
[loaded] com.malwarebytes.MBAMHelperTool.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
User Launch Agents: ⓘ
[loaded] com.adobe.ARM.[...].plist [Support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist [Support]
[loaded] com.valvesoftware.steamclean.plist [Support]
User Login Items: ⓘ
Dropbox Application (/Applications/Dropbox.app)
Other Apps: ⓘ
[loaded] com.adobe.Acrobat.Pro.45792
[running] com.apple.xpc.launchd.oneshot.0x1000000f.EtreCheck
[running] com.getdropbox.dropbox.7712
[running] com.microsoft.Excel.70432
[loaded] com.microsoft.SyncServicesAgent.76192
[running] com.microsoft.Word.71392
[running] com.microsoft.autoupdate.fba.19232
[running] com.microsoft.outlook.databasedaemon.72992
[running] org.mozilla.firefox.105632
Internet Plug-ins: ⓘ
npg: Version: 1.0 [Support]
Default Browser: Version: 601 - SDK 10.11
OfficeLiveBrowserPlugin: Version: 12.3.6 [Support]
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 20.0.0.267 - SDK 10.6 [Support]
AdobePDFViewerNPAPI: Version: 11.0.12 - SDK 10.6 [Support]
Silverlight: Version: 5.1.41105.0 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 20.0.0.267 - SDK 10.6 Outdated! Update
iPhotoPhotocast: Version: 7.0
SharePointBrowserPlugin: Version: 14.5.2 - SDK 10.6 [Support]
AdobePDFViewer: Version: 11.0.12 - SDK 10.6 [Support]
RL Secure Plug-In Layer: Version: Unknown - SDK 10.5 [Support]
JavaAppletPlugin: Version: 15.0.1 - SDK 10.7 Check version
User internet Plug-ins: ⓘ
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Support]
3rd Party Preference Panes: ⓘ
Flash Player [Support]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Kristen I: Disk size: 479.24 GB Disk used: 274.23 GB
Destinations:
Susi Seagate 1 [Local]
Total size: 999.86 GB
Total number of backups: 14
Oldest backup: 10/13/15, 1:48 PM
Last backup: 2/5/16, 1:26 PM
Size of backup disk: Adequate
Backup size 999.86 GB > (Disk used 274.23 GB X 3)
Top Processes by CPU: ⓘ
32% kernel_task
14% firefox
6% WindowServer
3% savapi
2% Finder
Top Processes by Memory: ⓘ
796 MB kernel_task
795 MB firefox
279 MB WindowServer
205 MB mdworker(11)
164 MB mds_stores
Virtual Memory Information: ⓘ
1.50 GB Free RAM
6.50 GB Used RAM (1.87 GB Cached)
143 MB Swap Used
Diagnostics Information: ⓘ
Feb 6, 2016, 10:11:16 PM /Library/Logs/DiagnosticReports/firefox_2016-02-06-221116_[redacted].cpu_resour ce.diag [Details]
/Applications/Firefox.app/Contents/MacOS/firefox
Feb 6, 2016, 09:16:57 PM /Library/Logs/DiagnosticReports/Photos_2016-02-06-211657_[redacted].cpu_resourc e.diag [Details]
/Applications/Photos.app/Contents/MacOS/Photos
Feb 6, 2016, 08:55:12 PM /Library/Logs/DiagnosticReports/VTEncoderXPCService_2016-02-06-205512_[redacted ].cpu_resource.diag [Details]
/System/Library/Frameworks/VideoToolbox.framework/Versions/A/XPCServices/VTEnco derXPCService.xpc/Contents/MacOS/VTEncoderXPCService
Feb 6, 2016, 08:38:17 PM /Library/Logs/DiagnosticReports/VTEncoderXPCService_2016-02-06-203817_[redacted ].cpu_resource.diag [Details]
Feb 4, 2016, 05:08:47 PM /Library/Logs/DiagnosticReports/VTEncoderXPCService_2016-02-04-170847_[redacted ].cpu_resource.diag [Details]
Feb 4, 2016, 05:03:32 PM /Library/Logs/DiagnosticReports/PTPCamera_2016-02-04-170332_[redacted].cpu_reso urce.diag [Details]
/System/Library/Image Capture/Devices/PTPCamera.app/Contents/MacOS/PTPCamera
Feb 4, 2016, 04:24:32 PM /Library/Logs/DiagnosticReports/Photos_2016-02-04-162432_[redacted].cpu_resourc e.diag [Details]
Feb 4, 2016, 03:30:47 PM ~/Library/Logs/DiagnosticReports/AdobeAcrobat_2016-02-04-153047_[redacted].cras h
com.adobe.Acrobat.Pro - /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Feb 4, 2016, 03:28:13 PM ~/Library/Logs/DiagnosticReports/AdobeAcrobat_2016-02-04-152813_[redacted].cras h
Feb 4, 2016, 02:19:18 PM Self test - passed
I'm hoping Linc Davis, or anyone else can help me....I've spent about 8 months trying to figure out who has has remote access to my computer and possibly created a way to access it through my Network (They set it up). I've narrowed it down to two "people" that have had physical access to my computer. I'm WAY beyond disabling screen sharing, etc. and the people I suspect may have access are through a previous employer and someone very close to me. Both had access to my computer and the latter has had constant access to my computer and set up my Wifi, and has spent 30 + years working with everything Apple related and works with computers for a living. I honestly cannot begin to put in a post everything that I have found, and do not currently have the resources to go to the Apple Store or have someone who knows enough (and that I trust) to help me with this issue. This is a shot in the dark, but after close to a year of following your (Linc) posts which have helped me out tremendously, I'm hoping I can get help from you, or anyone else, as to where to start with a post that will pinpoint the issues I'm having, without posting the insane amount of data that I've collected and saved. Yes, I'm opening myself up to trolls railing on me, but at this point, whatever. ;-) I figured I'd start with what I found on EtreCheck and go from there. And I don't know if it matters, but I've never had an "at_me" account...and as I scanned it pretty quickly I didn't see anything in this that has been a major concern..except the sudden RAM issue:
EtreCheck version: 2.9.3 (253)
Report generated 2016-02-07 03:16:54
Download EtreCheck from http://etrecheck.com
Runtime 2:22
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Check files] link for help with unknown files.
Problem: Other problem
Hardware Information: ⓘ
MacBook Pro (17-inch, Mid 2010)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro6,1
1 2.53 GHz Intel Core i5 CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Check Battery - Cycle count = 437 - SN = 9G00900MQDN5A
Video Information: ⓘ
Intel HD Graphics
NVIDIA GeForce GT 330M - VRAM: 512 MB
Color LCD 1920 x 1200
System Software: ⓘ
OS X El Capitan 10.11.3 (15D21) - Time since boot: about 2 days
Disk Information: ⓘ
OWC Mercury Electra 6G SSD disk0 : (480.1 GB) (Solid State - TRIM: No)
EFI (disk0s1) <not mounted> : 210 MB
Kristen I (disk0s2) / : 479.24 GB (205.02 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Hitachi HTS545050B9SA02 disk1 : (500.11 GB) (Rotational)
EFI (disk1s1) <not mounted> : 210 MB
Kristen II (disk1s2) /Volumes/Kristen II : 499.76 GB (78.98 GB free)
USB Information: ⓘ
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Apple, Inc. Keyboard Hub
Logitech G100s Optical Gaming Mouse
Apple Inc. Apple Keyboard
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Configuration files: ⓘ
/etc/hosts - Count: 102
Gatekeeper: ⓘ
Mac App Store and identified developers
Unknown Files: ⓘ
/Library/LaunchDaemons/com.freemacsoft.appcleanerdaemon.plist
One unknown file found. [Check files]
Kernel Extensions: ⓘ
/Applications/Utilities/TechTool Pro 8.app
[not loaded] com.micromat.driver.spdKernel (1 - SDK 10.11) [Support]
[not loaded] com.micromat.driver.spdKernel-10-8 (1 - SDK 10.11) [Support]
/Library/Extensions
[loaded] com.avira.kext.FileAccessControl (1.2.2 - SDK 10.9) [Support]
System Launch Agents: ⓘ
[killed] com.apple.SafariCloudHistoryPushAgent.plist
[loaded] 150 Apple tasks
[running] 85 Apple tasks
one process killed due to insufficient RAM
System Launch Daemons: ⓘ
[killed] com.apple.nsurlsessiond.plist
[killed] com.apple.wdhelper.plist
[loaded] 194 Apple tasks
[running] 92 Apple tasks
2 processes killed due to insufficient RAM
Launch Agents: ⓘ
[loaded] com.avira.antivirus.general.agent.plist [Support]
[loaded] com.avira.antivirus.ipm.ui.plist [Support]
[loaded] com.avira.antivirus.notifications.agent.plist [Support]
[loaded] com.avira.antivirus.odscan.default.plist [Support]
[loaded] com.avira.antivirus.scheduler.agent.plist [Support]
[running] com.avira.antivirus.systray.plist [Support]
[loaded] com.avira.antivirus.telemetry.agent.plist [Support]
[loaded] com.avira.antivirus.update.default.plist [Support]
[running] com.avira.helper.avstats.plist [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.SwitchBoard.plist [Support]
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.avira.antivirus.dbcleaner.plist [Support]
[loaded] com.avira.antivirus.ipm.loader.plist [Support]
[running] com.avira.helper.watchdox.plist [Support]
[running] com.freemacsoft.appcleanerdaemon.plist [Support]
[loaded] com.google.keystone.daemon.plist [Support]
[loaded] com.malwarebytes.MBAMHelperTool.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
User Launch Agents: ⓘ
[loaded] com.adobe.ARM.[...].plist [Support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist [Support]
[loaded] com.valvesoftware.steamclean.plist [Support]
User Login Items: ⓘ
Dropbox Application (/Applications/Dropbox.app)
Other Apps: ⓘ
[loaded] com.adobe.Acrobat.Pro.45792
[running] com.apple.xpc.launchd.oneshot.0x1000000f.EtreCheck
[running] com.getdropbox.dropbox.7712
[running] com.microsoft.Excel.70432
[loaded] com.microsoft.SyncServicesAgent.76192
[running] com.microsoft.Word.71392
[running] com.microsoft.autoupdate.fba.19232
[running] com.microsoft.outlook.databasedaemon.72992
[running] org.mozilla.firefox.105632
Internet Plug-ins: ⓘ
npg: Version: 1.0 [Support]
Default Browser: Version: 601 - SDK 10.11
OfficeLiveBrowserPlugin: Version: 12.3.6 [Support]
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 20.0.0.267 - SDK 10.6 [Support]
AdobePDFViewerNPAPI: Version: 11.0.12 - SDK 10.6 [Support]
Silverlight: Version: 5.1.41105.0 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 20.0.0.267 - SDK 10.6 Outdated! Update
iPhotoPhotocast: Version: 7.0
SharePointBrowserPlugin: Version: 14.5.2 - SDK 10.6 [Support]
AdobePDFViewer: Version: 11.0.12 - SDK 10.6 [Support]
RL Secure Plug-In Layer: Version: Unknown - SDK 10.5 [Support]
JavaAppletPlugin: Version: 15.0.1 - SDK 10.7 Check version
User internet Plug-ins: ⓘ
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Support]
3rd Party Preference Panes: ⓘ
Flash Player [Support]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Kristen I: Disk size: 479.24 GB Disk used: 274.23 GB
Destinations:
Susi Seagate 1 [Local]
Total size: 999.86 GB
Total number of backups: 14
Oldest backup: 10/13/15, 1:48 PM
Last backup: 2/5/16, 1:26 PM
Size of backup disk: Adequate
Backup size 999.86 GB > (Disk used 274.23 GB X 3)
Top Processes by CPU: ⓘ
32% kernel_task
14% firefox
6% WindowServer
3% savapi
2% Finder
Top Processes by Memory: ⓘ
796 MB kernel_task
795 MB firefox
279 MB WindowServer
205 MB mdworker(11)
164 MB mds_stores
Virtual Memory Information: ⓘ
1.50 GB Free RAM
6.50 GB Used RAM (1.87 GB Cached)
143 MB Swap Used
Diagnostics Information: ⓘ
Feb 6, 2016, 10:11:16 PM /Library/Logs/DiagnosticReports/firefox_2016-02-06-221116_[redacted].cpu_resour ce.diag [Details]
/Applications/Firefox.app/Contents/MacOS/firefox
Feb 6, 2016, 09:16:57 PM /Library/Logs/DiagnosticReports/Photos_2016-02-06-211657_[redacted].cpu_resourc e.diag [Details]
/Applications/Photos.app/Contents/MacOS/Photos
Feb 6, 2016, 08:55:12 PM /Library/Logs/DiagnosticReports/VTEncoderXPCService_2016-02-06-205512_[redacted ].cpu_resource.diag [Details]
/System/Library/Frameworks/VideoToolbox.framework/Versions/A/XPCServices/VTEnco derXPCService.xpc/Contents/MacOS/VTEncoderXPCService
Feb 6, 2016, 08:38:17 PM /Library/Logs/DiagnosticReports/VTEncoderXPCService_2016-02-06-203817_[redacted ].cpu_resource.diag [Details]
Feb 4, 2016, 05:08:47 PM /Library/Logs/DiagnosticReports/VTEncoderXPCService_2016-02-04-170847_[redacted ].cpu_resource.diag [Details]
Feb 4, 2016, 05:03:32 PM /Library/Logs/DiagnosticReports/PTPCamera_2016-02-04-170332_[redacted].cpu_reso urce.diag [Details]
/System/Library/Image Capture/Devices/PTPCamera.app/Contents/MacOS/PTPCamera
Feb 4, 2016, 04:24:32 PM /Library/Logs/DiagnosticReports/Photos_2016-02-04-162432_[redacted].cpu_resourc e.diag [Details]
Feb 4, 2016, 03:30:47 PM ~/Library/Logs/DiagnosticReports/AdobeAcrobat_2016-02-04-153047_[redacted].cras h
com.adobe.Acrobat.Pro - /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Feb 4, 2016, 03:28:13 PM ~/Library/Logs/DiagnosticReports/AdobeAcrobat_2016-02-04-152813_[redacted].cras h
Feb 4, 2016, 02:19:18 PM Self test - passed
MacBook Pro (17-inch Mid 2010), OS X El Capitan (10.11.3)