Tu dispositivo o computadora no pudo ser verificado. Ponte en contacto con atención al cliente, para recibir ayuda.

Hi,

In order to update you Mac, the OS sends your Serial Number to be verified. It looks like your serial number is not recognized by the Apple Servers. To fix this issue, you need to call Apple : https://www.apple.com/support/country/

James

Same problem and I am from Chile, I can't contact support.

Help me please

 menu > About this Mac

does it show a serial number, or is that space blank?

If that space is blank, then the last time your mac was serviced, the technician forgot to re-write a serial number into your Mac. You need a serial number to do a Software Update.

My serial number is ok, it has never beed serviced (sorry for my english).

It has not yet been discovered solution to this issue?