Want to highlight a helpful answer? Upvote!
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
Newsroom Update
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Suddenly this morning my iphone 6 has almost 40g of storage used in documents and data that was not there yesterday. I tried to send a large email yesterday, and then my email crashed and erased all email. Iphone 6 with lastest software. I have deleted email and re installed it. any other suggestions as to what and why the sudden storage usage??
iPhone 6
Howdy karamac1,
I understand that, as a result of the Mail app crashing, you've noticed an abnormal amount of storage being used by the 'Documents and Data' category on your iPhone. In such a situation backing your iPhone up and restoring from the backup will remove the cached data that's affecting this count.
How to back up your devices using iCloud or iTunes
https://support.apple.com/en-us/HT203977
Restore your device from an iCloud or iTunes backup
https://support.apple.com/en-us/HT204184
Sincerely
It took me a couple days to be able to do this, because I had to free up 7gb in order to do the restore. It did not work though I still have 35gb in my documents and data folder that was not there last week. Any other suggestions? I hate to do a full restore.
karamac1,
Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.
All my best.
sudden storage problem
