can't sync iphone or ipad
I have iphone 4s and ipad2. Since I installed itunes 9.2.1 on Windows 10 neither device will sync or is recongnized by itunes. Any thoughts?
iPad 2, Windows 10, Dell Window PC
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The current versions of iTunes 12.3.2.35. What version of iOS is on each device?
Try the following:
- Open Control Panel > Device Manager
- Plug in your device
- Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device. - Right-click and select Update Driver Software...
- Click Browse my computer for driver software
- Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers - Click Let me pick from a list of device drivers on my computer
- Click Apple Mobile Device USB Driver
- Click Next, then Close and exit Device Manager
Or try iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.
tt2