My iPhone 5 doesn't show up in my computer

Question

Level 1

2 points

Hello,

It's successfully recognized and synced in iTunes, but not showing up in My Computer.

When I look up into Device Manager, I find :

- Apple Mobile Device under Universal Serial Bus controllers

- iPhone under Other devices

And in Devices and Printers I have : Applde Mobile Device and iPhone under Unspecified section

I tried every single solution given on the web: re installing itunes, drivers...

thank you helping me

iPhone 5, iOS 9.2.1

Posted on Feb 7, 2016 7:41 AM

Reply

Answer 1

Best reply

Level 10

272,749 points

Try the following:

Open Control Panel > Device Manager
Plug in your device
Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
Right-click and select Update Driver Software...
Click Browse my computer for driver software
Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
Click Let me pick from a list of device drivers on my computer
Click Apple Mobile Device USB Driver
Click Next, then Close and exit Device Manager

Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.

tt2

Reply