Romilan

Q: Bootcamp support software causes Windows 10 error

I recently purchased an iMac from Apple online.  I used bootcamp to partition the drive and install Windows 10.  I had a number of problems with the keyboard and mouse and discovered that the bootcamp support software was not installed for some reason.  I followed directions found here for downloading the bootcamp support software:

 

If you don't see some features of your Mac in Windows - Apple Support

 

Next I installed the software on Windows 10 and rebooted when asked to do so.  Upon reboot Windows shows the "Automatic Repair" screen and complains that my "PC did not start correctly".  I am allowed to Restart or go into Advanced Options.  Restarting seems to eventually get me back to a working state, but without the bootcamp support software it seems.

 

This is consistently reproduceable.  I've gone through the same steps 3 or 4 times now and always get the same result.

 

How can I get the right drivers installed under Windows 10 so that my mouse and keyboard behave properly?  How can I install the bootcamp support software so that I have a tray icon which can be used to boot back into OSX?

iMac (Retina 4K, 21.5-inch, Late 2015), OS X El Capitan (10.11.3), Windows 10

Posted on Feb 7, 2016 8:44 AM

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