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iphone wont ring

iphone 5

wont ring or vibrate on incoming calls


AT&T, Ver 9.2.1

iPhone 5, iOS 9.2.1, att

Posted on Feb 7, 2016 10:25 AM

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Question marked as Best reply

Posted on Feb 8, 2016 8:49 PM

Did you already check Settings/Do not disturb? Make sure it is not enabled. Also check the Mute/Silent switch on the side of the phone.

If it has not been enabled, did you already try to force restart the phone by holding the sleep and home button for about 10sec, until the Appel logo comes back again?

You will not lose data by doing that, but it can cure some glitches.

Next step after that would be setting it back to factory settings:

Use iTunes to restore your iOS device to factory settings - Apple Support

3 replies
Question marked as Best reply

Feb 8, 2016 8:49 PM in response to terryfromraleigh

Did you already check Settings/Do not disturb? Make sure it is not enabled. Also check the Mute/Silent switch on the side of the phone.

If it has not been enabled, did you already try to force restart the phone by holding the sleep and home button for about 10sec, until the Appel logo comes back again?

You will not lose data by doing that, but it can cure some glitches.

Next step after that would be setting it back to factory settings:

Use iTunes to restore your iOS device to factory settings - Apple Support

Feb 8, 2016 11:54 PM in response to terryfromraleigh

Did you use the backup after setting it back to factory settings? If yes, try again without any 3rd party app installed and no backup data used to restore. Set up your personal details manually and see if the phone rings when a call is coming in.

If it does not, get it checked by Apple or an Apple Authorized Service Provider next to your place:

iPhone - Contact Support - Apple Support

Find an Apple Authorized Service Provider

iphone wont ring

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