Dazmk7
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Q: Wifi problem iphone 6

I am currently having issues with my iPhone 6 wifi connectivity.

It seems to be since I updated to ios 9.2.1, it worked perfect before then.

 

If i sit right beside my router, iphone connects to wifi automatically, and works fine, ie speeds etc.

As soon as i move 3-5metres away from the router wifi drops to one bar and sub-par speeds.

While in bed, say 15-20 metres away from router it totally disconnects and i cant even find the wifi to even attempt reconnecting.

 

No other device in my household, including laptops and ipads have any issue with the wifi, even in my bedroom, leading me to believe its my iPhone

 

I've tried ALL possible resets, iPhone, router, network settings all reset, still the same issue.

Also even been to the genius bar to investigate the issue further, only to be sent away being told diagnostic report says the iPhone is fine

Obviously being in a an apple shop surrounded by wifi, my iPhone will pick it up no problem.

 

Any other ideas for me to try or even better a fix would be great.

Ps, i've purchased a wifi booster to help with the issue, but even that is a bit patchy in areas.

iPhone 6, iOS 9.2.1

Posted on Feb 7, 2016 11:50 AM

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Dazmk7

Q: Wifi problem iphone 6

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  • by Dazmk7,

    Dazmk7 Dazmk7 Feb 8, 2016 9:29 AM in response to Dazmk7
    Level 1 (0 points)
    Feb 8, 2016 9:29 AM in response to Dazmk7

    No replies Bump

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Feb 8, 2016 9:33 AM in response to Dazmk7
    Level 9 (59,919 points)
    iPhone
    Feb 8, 2016 9:33 AM in response to Dazmk7

    Dazmk7 wrote:

     

    I am currently having issues with my iPhone 6 wifi connectivity.

    It seems to be since I updated to ios 9.2.1, it worked perfect before then.

     

    If i sit right beside my router, iphone connects to wifi automatically, and works fine, ie speeds etc.

    As soon as i move 3-5metres away from the router wifi drops to one bar and sub-par speeds.

    While in bed, say 15-20 metres away from router it totally disconnects and i cant even find the wifi to even attempt reconnecting.

     

    No other device in my household, including laptops and ipads have any issue with the wifi, even in my bedroom, leading me to believe its my iPhone

     

    I've tried ALL possible resets, iPhone, router, network settings all reset, still the same issue.

    Also even been to the genius bar to investigate the issue further, only to be sent away being told diagnostic report says the iPhone is fine

    Obviously being in a an apple shop surrounded by wifi, my iPhone will pick it up no problem.

     

    Any other ideas for me to try or even better a fix would be great.

    Ps, i've purchased a wifi booster to help with the issue, but even that is a bit patchy in areas.

    Are you connecting to a 2.4Ghz or 5Ghz Wi-fi? Does this only affect your home Wi-Fi, or does this happen when using any public or work Wi-fi?

  • by Dazmk7,

    Dazmk7 Dazmk7 Feb 8, 2016 9:43 AM in response to ChrisJ4203
    Level 1 (0 points)
    Feb 8, 2016 9:43 AM in response to ChrisJ4203

    2.4Ghz, when i change to 5Ghz, most of my other devices wont support this, so have to stay on 2.4Ghz, which was not an issue a couple of weeks ago with iPhone

     

    Happens in other places, i was at my partners place last week, and again wifi not available in certain places, apart from beside her router, same issue basically as my house

     

    thanks for the response.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Feb 8, 2016 9:46 AM in response to Dazmk7
    Level 9 (59,919 points)
    iPhone
    Feb 8, 2016 9:46 AM in response to Dazmk7

    User troubleshooting steps include restart, reset, restore to backup, restore to factory, testing after each step. You can also take a look at this support document regarding troubleshooting Wi-Fi networks.  If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

  • by Dazmk7,

    Dazmk7 Dazmk7 Feb 8, 2016 9:48 AM in response to ChrisJ4203
    Level 1 (0 points)
    Feb 8, 2016 9:48 AM in response to ChrisJ4203

    As i stated in my lengthy post, i've tried all the standard useless reset steps, none of which have helped atall.

    Also been to the Genius Bar and no help atall.

    Other than throwing it off a wall, I can't think of anything else to do or try

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Feb 8, 2016 9:53 AM in response to Dazmk7
    Level 9 (59,919 points)
    iPhone
    Feb 8, 2016 9:53 AM in response to Dazmk7

    A restore is not a reset, that is why I advised you about the two restores. I read all of your post. Is there anything in your home that could be interfering with your 2.4Ghz network? There are things that can do that. have you tried relocating the router? If the troubleshooting does not help, then you can wait to see if anyone else responds to your post, or you can contact Apple Support. Since you seem displeased with your Genius Bar appointment, then call Apple Support and arrange to send the device in for service. Those are the choices. Of course, since it is your device, I guess you do have the option to throw it off the way, your choice.

  • by Dazmk7,

    Dazmk7 Dazmk7 Feb 8, 2016 9:56 AM in response to ChrisJ4203
    Level 1 (0 points)
    Feb 8, 2016 9:56 AM in response to ChrisJ4203

    i have tried full restore yes, basically the wifi was working one day and when i woke up, i couldn't even find the wifi whilst in my bedroom, not blaming the latest ios, but seems to be around the seem time.