Q: I drop my iphone in a cup of tea and now wont turn on, how do i fix this

zenmanic wrote:

 

love repair wrote:

 

Any of us would.  Seriously.  We do not believe that Apple would refuse to honor OOW swap on a phone that someone tried to fix that was not repairable.

 

This is what it would look like.

Guy comes to me for data recovery after water damage instead of going to Apple.  Let's say his phone is not recoverable.  I put it back together and he goes to Apple.  He tells me that they refuse his $299 OOW swap.  I tell him to send me the phone and $299.  I take it 10 minutes down the road to my Apple Store where they know me, they know I do data recovery, and they have specfically told me in person not to even bother putting the shields back on that they can swap it as long as they can scan the QR code on the SIM tray.   I give it to them and his $299, they give me a phone.  I send it to him.

 

If Apple were to say "actually, we changed our minds, sorry."  then I would eat it on the next phone, and after that consider changing the way I do business.

Alright to be unbiased. Love.... First there is a quote button that will pull the last reply that you were on, selected, or clicked reply to into the conversation so that we can see what your replying to.

What you describe here is your experience. This of course is not always how it goes down for others. People do get turned down for OOW replacements because they took it to a third party. The logic behind that still baffles me. But to rely on Apple to hopefully take my phone in trade for OOW replacement phone is taking a risk. Possible a low risk but still a risk. Personally i think its a low risk they will deny it. Others here say they would not want to chance it and would not offer this advice to others because of the high chance the OOW replacement would be denied.

 

And yes you could still get the newbie in the Apple store that wants to do it by the book and deny your OOW replacement. Me personally would just show up the next day or go to a different store. But thats going the extra mile for a customer.

Ah--the quote button.  Fancy.
Because I'm so specialized for board repair and some of that is data recovery, and because I do not address water damaged phones "for the sake of the phone", I tend to send a LOT of dead boards back to customers for them to pursue with Apple, insurance etc.   Dozens per week.  These phones get sent back to their owners all over the country and all over the world.   My ticket number count is in the 8000's  (not all data recovery, so let's say 1000).  The number of customers who have contacted me having trouble getting an OOW swap?

Zero.

So given those statistics, yes of course I would put up a policy to guarantee OOW swap for any customer, or I'd take the extra steps to help them and process their swap myself.  That's just customer service.  

I do think I heard one time about a guy that got bounced of OOW swap in California.   It was a phone that had been through the worst repair shop I've ever heard of.  I can't imagine the condition of it.    There was another phone that I didn't bother trying to OOW swap.   It had met with a lawnmower.  There were about two screws left of it.

Can you post links to some supporting evidence for these 2.

Philly_Phan wrote:

 

Lawrence Finch wrote:

 

As the most common dunking iPhones get is in toilets it depends on whether it is before or after you flush.

I'm sure as **** not going to take it out before flushing!

I kind of want to link you to my YouTube video where I had to fix a phone that my friend dropped into a portapotty at a concert---AND THEN fished out using kettle corn bags as giant gloves.   AND she fished in the wrong portapotty for a half hour before realizing it was the next one over.   
But, I've only had one post deleted today to TOS violations.  That's a record.

I'm not sure you understand how iCloud works:

Trent D wrote:

 

No one adds a new contact then immediately backs up the phone just like no one adds a new contact, then intentionally drops their phone in a toilet.  I don't have to back up my phone when I add a new Contact. Contacts are automatically and immediately sync'd to iCloud, as are Notes, Calendars, and PhotoStream photos to name a few. All I have to do is sign back into iCloud and the data restores automatically.

              

Also, I believe that more than one of us has indicated that in the situation where a user has come here asking about how to recover data form a device that has been in some way destroyed, we are very clear in letting them know that they will need to go to a 3rd party repair person, or use 3rd party software to recover it. It is no secret.

Just sayin'

GB

love repair wrote:

 

Philly_Phan wrote:

 

Lawrence Finch wrote:

 

As the most common dunking iPhones get is in toilets it depends on whether it is before or after you flush.

I'm sure as **** not going to take it out before flushing!

I kind of want to link you to my YouTube video where I had to fix a phone that my friend dropped into a portapotty at a concert---AND THEN fished out using kettle corn bags as giant gloves.   AND she fished in the wrong portapotty for a half hour before realizing it was the next one over.   
But, I've only had one post deleted today to TOS violations.  That's a record.

Csound1 wrote:

 

Can you post links to some supporting evidence for these 2.

These two?  Meaning the OOW lawnmower phone and the one I vaguely recall reading about from California?  I don't get it

love repair wrote:

 

   But, I've only had one post deleted today to TOS violations.  That's a record.

I'm confused. How can that be a record when this is the first day you have been a member of this forum?

GB

love repair wrote:

.Csound wrote:

 

Can you post links to some supporting evidence for these 2.

These two?  Meaning the OOW lawnmower phone and the one I vaguely recall reading about from California?  I don't get it

I just wanted something that supports what you say, something printed, some thing to reference by.

Assuming everyone uses iCloud. I'm well versed in how it works. My example was for someone (and there are plenty) who don't know how to use it, or just don't use it at all.

just sayin'...

Csound1 wrote:

 

That along with the fact that one of their number wants Government to mandate that Apple must use the independents, taxpayers supporting industry? how American is that?

Misquoted = ^^

I think I'm the only one who brought up Right to Repair stuff, so i'm guessing you mean me.  Could be wrong.

Here's the deal---Nobody is mandating that Apple "use the independents"   or "taxpayers supporting the industry" 

We are asking for OEM parts.  That's about it.   You can buy an OEM Toyota driveshaft (I'm just making that up, I don't really know what a driveshaft is, I just wanted to look cool)  because of legislation that forced Toyota to make it available.   I'm an advocate for the same deal for mobile device repair.

And I GET that certification can and should be required for that.  Apple doesn't do certification, and I don't think you can mandate that they must.   I don't want to work for Apple.   Mobile device repair is a pretty new industry and we are working really hard at getting organized.  I think you'll see some stuff in the news about this next week.     I just want to be able to offer my customers a choice to install an OEM part.  And I don't want to have to find out from a guy in another country when he comes to my course the little trick in the Apple manual about pulling the battery adhesive out  (one of the few repairs they do).    I know they aren't going to even HAVE a manual for 90% of the stuff I do to fix boards.   It doesn't make sense for them.  They would toss them, too time consuming to troubleshoot.  

I have been trying to source the iPad Air Power Management ic chip from China for about 8 weeks.  Every single order---they cancel.  They have to HARVEST this chip off some iCloud locked boards or who knows what and can't come up with it.   So frustrating.    Every other chip on the board is not a custom Apple chip and is easy to get.   Because I can't source this chip, I have about 10 iPad Airs here that belong to a SCHOOL, just sitting here for want of this chip on the board.  The savings to the school of having me fix the **** chip instead of replacing the whole thing is about $150 each.  That school will save $1500.....or not.  Because I can't get this chip.   It *****.

Well, then you might want to use examples that actually support your case in all situations instead of one that only applies if we read all of your caveats into it. The arguments posed require that people don't back up, that people don't use iCloud, that people do embark upon extensive research to find a reputable 3rd party repair person, that people do understand all of their options and have enough information to make a decision that is in their best interest.

Just sayin'....

GB

Csound1 wrote:

 

love repair wrote:

.Csound wrote:

 

Can you post links to some supporting evidence for these 2.

These two?  Meaning the OOW lawnmower phone and the one I vaguely recall reading about from California?  I don't get it

I just wanted something that supports what you say, something printed, some thing to reference by.

Shall he fax something over to you. Huh. All the information he provided in my experience seems legit. It was a good response.

Well 2 things. I should have turned off email notifications for this. WOW.

2nd thing i have for the people that think 3rd party places as a whole are bad. You are 100% wrong. There are bad ones yes, plenty of them. Please do not lump them all together.

Example: Today i had a lady contact me for a screen replacement on iPhone 6. I asked if the phone was in warranty, since apple is lower cost than my store at that point. The phone was out of warranty, so i quote her $X and she is fine with that. I go to test the phone as normal. Well it has connect to iTunes. It is error 53. If this phone is taken to apple, they will do nothing for the device. No damage to home button, no previous repairs done. This one had me confused. So i do the normal and take off the shield so i can remove the LCD assembly. There is corrosion ONLY on the home button FPC connector. There is no sign of liquid damage anywhere else in this device. This device has data that the customer really wants. The 3rd party repair is the ONLY way for this customer to get the data from the phone. Not every iPhone user backs up data every day or 5 times a day. What if you shoot a video of your babies first steps and 5 seconds later your drunk uncle spills beer on your phone? You either miss those first steps or you contact somebody that can do the data recovery for you. What the Admins or high ranked people are saying is "Take it to Apple", that translates to "Sorry, you lost those first steps".

There are times for the Apple store. I send 100% of customers with a 6S and 6S+ for screen replacement to Apple. Several other situations i send to Apple as well. The point of this, is that the customer NEEDS options. The Apple store does not do real repairs. They swap screens and not much else. This forum is to give the customer a solution for their problem. Some things are a simple fix, some things require a new device. I think it would be in the best interest of the people asking the questions (paying customers) to give them more than 1 option.

Also no need to be rude to others. We are all here to help. Well, i am here to help. Former Apple Expert and Apple Professional. By the titles, you can tell how long ago that was

Thanks everybody for all the time you contribute to this post. If 1 person was helped, then we all win.

Csound1 wrote:

 

love repair wrote:

.Csound wrote:

 

Can you post links to some supporting evidence for these 2.

These two?  Meaning the OOW lawnmower phone and the one I vaguely recall reading about from California?  I don't get it

I just wanted something that supports what you say, something printed, some thing to reference by.

I just edited the FAQ on my website with this statement. We will be responsible for maintaining your eligibility for Out of Warranty Swap at Apple for iPhones for US customers.  If we accept your device for repair and it would have been eligible for OOW swap, but you choose to send it to us instead of simply going to Apple and paying the Out of Warranty Swap fee (see Apple Support for those prices), then we will return it in a condition that will allow it to still be eligible for Out of Warranty Swap by Apple.  If you receive your device back from us for a no fix repair, and the device is now deemed ineligible for Apple OOW Swap, then you can send it to us with the Swap fee and we will swap the device for you and send you your new phone as part of our customer service.

love repair wrote:

 

Csound1 wrote:

 

love repair wrote:

.Csound wrote:

 

Can you post links to some supporting evidence for these 2.

These two?  Meaning the OOW lawnmower phone and the one I vaguely recall reading about from California?  I don't get it

I just wanted something that supports what you say, something printed, some thing to reference by.

I just edited the FAQ on my website with this statement. We will be responsible for maintaining your eligibility for Out of Warranty Swap at Apple for iPhones for US customers.  If we accept your device for repair and it would have been eligible for OOW swap, but you choose to send it to us instead of simply going to Apple and paying the Out of Warranty Swap fee (see Apple Support for those prices), then we will return it in a condition that will allow it to still be eligible for Out of Warranty Swap by Apple.  If you receive your device back from us for a no fix repair, and the device is now deemed ineligible for Apple OOW Swap, then you can send it to us with the Swap fee and we will swap the device for you and send you your new phone as part of our customer service.

Sweet deal