Q: I drop my iphone in a cup of tea and now wont turn on, how do i fix this

I recovered an iPhone 4 from a customer that paid my data recovery fee of more than the cost of buying one on whatever site you want by double. Never spend the customers money. That is a bad idea. Telling a customer "Well you can upgrade from that phone to a newer model for $X" They know that. Saying "Well it is not worth it to repair that device since it is older" Is so much worse. Trust me, i used to say that when i sold devices. Let the customer decide. Give them multiple solutions, and they make the decision. It is their device. I never persuade a customer when it comes to liquid damage. I offer the solutions and let them decide. The 1 time you tell a person with the last video of a recently deceased family member that the phone is not worth it. LOL take a step back, they are normally short tempered. I learned my lesson the hard way. If the customer does not care about data, they backup 3 times a day or whatever Apple store all day long. Anybody doing real liquid damage recover will ONLY do it for the sake of data. If somebody does it for the sake of the phone... I would ask about a warranty  

Apparently you have trouble reading. It is not a "self-destruct" code. And yes, we are all aware that a TouchID can fail and trigger this error with a phone that has not been opened. I never said otherwise.

Class action suits are filed against large corporations almost daily. Doesn't mean they will go any place. If you read the blog article that was posted it thoroughly went into the security enclave and how Apple could reach this point. Apple could get out of it by merely offering to do out-of-warranty replacements on phones that have 3rd party work. It is at their discretion. Will they stop checking on TouchID tampering? If they do they will also announce that they are cancelling ApplePay, or they can be like Apple normally is and just let all the banks and clearing houses stop using it and let it fade away.

You never answered me on my proposed wording. I'm guessing that was intentional.

It is a line or lines of code that render the phone inoperable upon losing communication with the Touch ID. This is, in effect, self-destruct. It is code written into the OS that brings the phone to a worthless state. I don't have trouble reading. If it were about security, why then can I install a tampered-with Touch ID and have everything work fine on the phone, except Touch ID, but the phone works great until an iOS update, at which point the entire device is rendered useless. The "secure enclave" as Apple likes to call it was never compromised. It detected a problem with the Touch ID and prevented it from functioning the moment it was changed. It's only after this tampering - days, weeks, or months down the line that a software update bricks the phone. If that's what Apple calls security protection, then they've got issues. As to your wording proposal, I discuss things of such importance with my attorney. Are you an attorney? If so, what aspect of law do you practice?

Security and mentioning Apple Pay after a home button is replaced? Do not even try that. Aftermarket home buttons do not have touch ID, that security thing is gone, not an argument at all. What about if I get bored of same looking phone as all other apple users? Then i go to swap my White assembly with a black one on a gold iPhone 6 plus? I even use a full original part from another phone? That bricks my phone after update even using full original parts. You argument tried, but is not correct. Only the apple software team has a real answer. People in the repair community on a high end level know why. We have seen all the parts. Security is no correct, that is just a typical reply from a large company that messed up. Apple could fix it, but more money in selling a new device. I know you are representing Apple, and you must do your job. You could just say "no comment". I know "you" are not typing anything you didn't get from Apple. Just a bi of info for you personally, it is false. For the proof, that will come at the verdict of the suit against them. Also the other measures that will make it more like the automotive community for the consumers. People have the right to repair wherever they want without being bullied and having a phone damaged on a quality repair using original or original quality parts. What car manufacturer requires you to take your car to the dealership for 100% of maintenance?

None of them. That is a car that can kill somebody vs a phone. Nobody is going to die from an aftermarket home button. So lets all be honest, we know why there is error 53, but only some of us will admit it. If it was for security, then it would be for 100% of touch ID devices.......... Right?

Not sure if this is the link that deggie is referring to, but it is a very well-written, detailed description of the why's and wherefore's of the Error 53 issue. It very specifically answers your question about "why then can I install a tampered-with Touch ID and have everything work fine on the phone, except Touch ID, but the phone works great until an iOS update, at which point the entire device is rendered useless":

ERROR 53 INTELLIGENT WRITE-UP

I don't know that anyone here is defending the way that Apple went about implementing this. Personally, I think a warning accompanying the Update page would have been the way to go. Of course, a lot of people would not have read it and would still be up in arms, but not at least giving people some sort of heads-up in a clear and definitive way was a very bad decision from a customer experience standpoint, if nothing else. Especially since this affects the high-end users of the iPhone 6 series more than others.

GB

No - not right. Read the link in the post above. It explains it clearly and concisely.

And, I'm not clear on what you mean by "So lets all be honest, we know why there is error 53, but only some of us will admit it." What does that mean, exactly?

GB

Gail from maine, seriously come on. That is corporate fluff info. If error 53 was really for touch ID and security purposes, it would disable ALL devices using touch ID. This is not so, even on the 6S and 6S plus you can do OTA update and your device is just fine, but via itunes it will error. Stop playing games. The company made a huge error, that is a fact. Now for small level issues, customers that support the company get a "bricked" device.

I have read articles that Apple might have made a mistake and that is why error 53 is there. Then why not on a 5S? Lets think about this with brains and no bias at all. When doing an update, iTunes needs to get feedback from certain areas of the phone. They put in a feature for a few of the devices that touch ID/home button must feedback as the original programmed to the device. Why only on some devices?

I am not looking to battle with admins or anybody else. Error 53 was a bad thing, liquid damage recovery by 3rd party repair facilities is needed, and those are facts. Customers will spend $200 or more to recover baby pictures or the pictures of recently passed relative. It is a needed service for "The Customer". Just selling a person a new device after any issue is so wrong. Telling a customer "the data is gone forever" is also wrong in many cases. Unless you know board level repair, you can't say that. My door handle is broken, now my car will never work again.

You guys are trying to battle, i am trying to educate this forum so that the people here can find a solution. Not sure why you want to try and battle at each post i make. I am not talking bad about any of you, and I personally have an iPhone 6+. So nothing against the product either. Misinformation to a person seeking your advice is just not cool at all. Provide solutions for them. Go to Apple store is not a fix for all customers. Be open minded.

Clearly you did not read the article that was written by Mr. Arthur, since it answers almost every question you have posed, including why it particularly affects the iPhone 6 series of devices.

I'm out.

GB

Like i said. The answer they give is corporate fluff, i worked for the company. I have worked for others that do the same thing. Good job touching on the other subjects though. You know i am right, and yes you are out. You have nothing to reply with that is factual or helpful. I am there for the consumer. I will not fix something at my store if Apple store is cheaper unless the customer demands i do. This forum, the admins do not recommend 3rd party repair shops. They bad mouth them. You can't do that. Not 1 of you has been to my store or seen me repair a device. That is just not good to give customers wrong information. Give them the option, but also make them beware to do research.

Give people in need options for the problem they have. There is more than "Apple Store". This is not about me or you, this is about the person that needs help. Lets all help them. Quality repair shops are not easy to find, but if anybody ever has a question based on location, they can message me and see if i know a place in that area i would trust. Not sure if this forum has private message or not. If not then, then it might be difficult.

I read it. And, while he's a good writer, he does point out, several times, "I think...", which of course means, he doesn't know, which means his well written article, well - doesn't count for much.

gail from maine wrote:

 

No - not right. Read the link in the post above. It explains it clearly and concisely.

 

And, I'm not clear on what you mean by "So lets all be honest, we know why there is error 53, but only some of us will admit it." What does that mean, exactly?

 

 

 

GB

You know what it doesn't explain clearly and concisely? (aside from all his "thinking")

Why a Samsung phone doesn't turn into a brick after replacing its fingerprint scanner and updating the software, yet Samsung Pay isn't any different than Apple Pay in terms of security needs and function. So, perhaps you can help me understand why one bricks when changed and the other doesn't?

Ossalv16 wrote:

 

I drop my iPhone in a cup of tea and now won't turn on, how do I fix this

If you drop your phone in a cup of tea then the exposure to the moisture will most likely damage the electronics in your phone beyond repair. Just ignore the trolls on this thread. They are irrelevant to your question.

Cheers

Pete

"beyond repair" meaning beyond Apple's capabilities to repair. I'm almost certain if I had this device in front of me I would have no problem getting it into a working state again in under 24 hours. The device is fine if you know a reliable source to take it to and it does absolutely no harm to open it and try fixing it before taking it to Apple. Apple does not deny out of warranty swaps unless the serial on the board is not readable. Call them yourself and find out, I already have multiple times.

love repair wrote:

 

Csound1 wrote:

 

love repair wrote:

.Csound wrote:

 

Can you post links to some supporting evidence for these 2.

These two?  Meaning the OOW lawnmower phone and the one I vaguely recall reading about from California?  I don't get it

I just wanted something that supports what you say, something printed, some thing to reference by.

I just edited the FAQ on my website with this statement. We will be responsible for maintaining your eligibility for Out of Warranty Swap at Apple for iPhones for US customers.  If we accept your device for repair and it would have been eligible for OOW swap, but you choose to send it to us instead of simply going to Apple and paying the Out of Warranty Swap fee (see Apple Support for those prices), then we will return it in a condition that will allow it to still be eligible for Out of Warranty Swap by Apple.  If you receive your device back from us for a no fix repair, and the device is now deemed ineligible for Apple OOW Swap, then you can send it to us with the Swap fee and we will swap the device for you and send you your new phone as part of our customer service.

I think that that's an excellent statement and I would have no reluctance at recommending your shop for service.  I seem to recall seeing other posts with similar comments but I don't have time to look them up right now.  For the others that said the same thing, please do be offended at my silence.

I will copy your statement and paste it in when responding to those individuals reporting problems with their iPhones.  My recommendation will be to "look for a shop that does this."

love repair wrote:

 

We believe that we deserve the right to OEM parts.  We believe that we have the right to the same repair information that is provided to the in channel repair centers  (which I've already seen and there is not much there). 

You seem like a pretty reasonable person. You sound like you know your business. I applaud the fact that you assist people in recovering data and that you stand behind your work. However, you don't have a "right" to OEM parts or repair information. Those are Apple's intellectual property and products. They are not and should not be obligated by law to provide them to you. I'm sorry if that puts you in a tough spot but really, this is not the government's business.