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Feb 10, 2016 8:35 PM in response to Ossalv16by Jimaymay,In reply to the original poster or anybody that has the question in the future. If you drop your phone in liquid, and you have important data on the device that was not backed up. Find a local repair place that or mail in service that SPECIALIZES in liquid damage recovery. Many 3rd party places can be great, but some use a jewelry cleaner with crazy things inside. Not many people will know the questions to ask. Ask what they use to clean the device. If they mention household materials, probably best to seek another place.
The phone can be recovered in many cases though. I know Apple does not like people opening the devices or repairing or modifying them, but it will happen. Best to just advise people the proper way if they need their data.
When you crash your Toyota, you likely do not go to the Toyota dealership. Just and example(any car works).
If your data is backed up, go to Apple store or mail it in for OOW replacement of device.
Read a few replies on here that had me want to answer each question individually, that would take forever. Quick summary of some of them.
There are replacement parts on the market same as for a car. You can find refurbished, Original quality, and then copy, or the new one Super Copy(no original parts used at all). Super copy makes me laugh. While the parts will work, the lower down the list will not be as good. Trust me, been there done that.
Also Apple has deemed several phones beyond repair that i have actually seen repaired by a simple screen replacement. People need solutions, and whoever provides the best solution to that exact customer is who is right.
Sorry if my reply was all over the place, was a long day. I just hope that can answer a question for anybody that has a liquid damage device in the future and needs data recovered.
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Feb 10, 2016 8:40 PM in response to gail from maineby Micro Recovery Repairs,What does apple do exactly when they "look" at it? Give you option to buy a out of warranty device or buy a new one. Are we looking for a solution or are we just looking to get a new device?
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Feb 10, 2016 8:52 PM in response to Micro Recovery Repairsby Jimaymay,Apple just glances at the device really. They pop out sim tray and see red sticker. Liquid damage is deemed at that point as the sticker should be white. They would then suggest... depending on device a $300 out of warrant replacement device(normally a refurbished device) that comes with 90 day warranty.
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by gail from maine,Feb 10, 2016 8:57 PM in response to Micro Recovery Repairs
gail from maine
Feb 10, 2016 8:57 PM
in response to Micro Recovery Repairs
Level 7 (26,940 points)
iCloudWe are looking for the best options available. So, you go to Apple first, and they will tell you if you can get a replacement and how much it will cost. At that point, the user can decide if they want to go that route, or if they want to instead go to a 3rd party repair person and give it a go there. If you go to the 3rd party repair place first, you remove the Apple option altogether. If you go to Apple first, you have both options available. Simple.
GB
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Feb 10, 2016 9:02 PM in response to Jimaymayby gail from maine,Good advice in general, and a fair outline of the kinds of things a person should be looking for if they seek repair from a 3rd party.
My only disagreement with you is:
Jimaymay wrote:
When you crash your Toyota, you likely do not go to the Toyota dealership. Just and example(any car works).
Maybe true for you, but I wouldn't take my BMW to be repaired, serviced, cleaned, or otherwise to anyone but the BMW dealer. And they are an hour and a half away from me. Just sayin'....
Cheers,
GB
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Feb 10, 2016 9:14 PM in response to gail from maineby Mark_Pro,gail from maine wrote:
We are looking for the best options available. So, you go to Apple first, and they will tell you if you can get a replacement and how much it will cost. At that point, the user can decide if they want to go that route, or if they want to instead go to a 3rd party repair person and give it a go there. If you go to the 3rd party repair place first, you remove the Apple option altogether. If you go to Apple first, you have both options available. Simple.
GB
I agree that letting someone know about the out of warranty program is important, especially if they are only concerned with getting another working phone. However, they don't have to make an unnecessary trip to the Apple store to do that - we all know exactly what Apple will say when they see that red sticker and exactly how much an OOW replacement will cost and can provide that information rather than a vague "take it to Apple." I always give that information up front, here at the Apple Support Forums and in other online repair communities. Simply suggesting they go to Apple and nothing more is just as bad as neglecting to mention their OOW plan. A lot of people don't have the money for an out of warranty replacement or have important data that they don't want to lose. We need to make sure that the people posting and those silent readers know that they do have options besides replacing the device.
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Feb 10, 2016 9:25 PM in response to Mark_Proby gail from maine,My response was to the OP who provided no information about whether the device was still in warranty, whether they had AppleCare, or anything else that would allow me to give them more specific information. With a post as brief as the one that started this thread, the response was appropriate.
GB
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Feb 10, 2016 9:30 PM in response to gail from maineby Mark_Pro,We'll have to agree to disagree then. I think suggesting that someone make a trip to Apple rather than just telling them what you know will be the result of that trip - you can replace the phone for $XXX is just wasting their time.
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Feb 10, 2016 9:50 PM in response to Ossalv16by zenmanic,I have read the whole post and replies. It has been highly entertaining. To be on topic for the OP or anyone else that finds themselves reading this post looking for advice.
What to do with liquid damaged phone.
Water damage restoration steps
- Do not try to turn on the device, or plug it in to charge or back it up to a computer. Doing so can send electricity to circuit pathways surrounded by water and cause more damage.
- Do not put the wet device in rice or any other desiccants as doing so accomplishes little and wastes valuable time. Time is not your friend once the phone hits the water. Do not waste it!
- As soon as possible, remove the battery. On some phones, this is relatively easy, others, not so much. If you don’t have the tools to remove the battery, get it to someone who can right away.
Also understand, Apple does not recover information.
Apple will not help you with your information if its not backed up. For a liquid damaged phone where you need the information you do have options with the many third parties that repair at more advanced levels than Apple. Apple has chosen to replace devices versus repairing devices.
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Feb 10, 2016 10:34 PM in response to gail from maineby Jimaymay,BMW dealership does not fix it though. Well in my area they send it to a standard collision place.
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Feb 11, 2016 6:33 AM in response to Jimaymayby gail from maine,But BMW guarantees it. So, I don't really care what method they use. If something is not done right, I take it back to them. I don't have to pay additional money, I don't have to worry that they might not be there, I don't have to deal with someone else. It just gets done
GB
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Feb 11, 2016 6:41 AM in response to gail from maineby spencerfromfort worth,So you are saying that the non BMW shop doesn't have a warranty or guarantee? just like a third party repair shop?
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by gail from maine,Feb 11, 2016 6:46 AM in response to spencerfromfort worth
gail from maine
Feb 11, 2016 6:46 AM
in response to spencerfromfort worth
Level 7 (26,940 points)
iCloudI said nothing of the sort. I just don't want anyone but BMW or someone that BMW chooses to deal with to touch my car....
GB
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Feb 11, 2016 6:50 AM in response to gail from maineby spencerfromfort worth,(Actually drives a Kia and not a BMW)