spinning wheel is almost constant. iMac 2011; over 400 gb free storage
iMac, OS X El Capitan (10.11.3)
Please post an EtreCheck report http://etrecheck.com/ That will give us necessary information to make educated suggestions.
Please post an EtreCheck report http://etrecheck.com/ That will give us necessary information to make educated suggestions.
When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any one of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES â–¹ All Messages
from the log list on the left. If you don't see that list, select
View â–¹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.
Hi Mike, apologies for delay but I've been unwell.
Here is report:
EtreCheck version: 2.9.3 (253)
Report generated 2016-02-09 20:25:13
Download EtreCheck from http://etrecheck.com
Runtime 3:10
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Beachballing
Hardware Information:ⓘ
iMac (21.5-inch, Mid 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac12,1
1 2.5 GHz Intel Core i5 CPU: 4-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information:ⓘ
AMD Radeon HD 6750M - VRAM: 512 MB
iMac 1920 x 1080
System Software:ⓘ
OS X El Capitan 10.11.3 (15D21) - Time since boot: about 6 days
Disk Information:ⓘ
WDC WD5000AAKS-402AA0 disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (401.76 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5690H ()
USB Information:ⓘ
Apple Inc. FaceTime HD Camera (Built-in)
Samsung M3 Portable Samsung M3 Portable
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
EPSON EPSON XP-800 Series
Apple Computer, Inc. IR Receiver
Apple Card Reader
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper:ⓘ
Mac App Store and identified developers
Kernel Extensions:ⓘ
/System/Library/Extensions
[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.74) [Support]
[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.74) [Support]
System Launch Agents:ⓘ
[killed] com.apple.BezelUI.plist
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.CallHistorySyncHelper.plist
[killed] com.apple.FolderActionsDispatcher.plist
[killed] com.apple.cdpd.plist
[killed] com.apple.cloudphotosd.plist
[killed] com.apple.cmfsyncagent.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.followupd.plist
[killed] com.apple.gamed.plist
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.photolibraryd.plist
[killed] com.apple.scopedbookmarkagent.xpc.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
[loaded] 157 Apple tasks
[running] 65 Apple tasks
14 processes killed due to insufficient RAM
System Launch Daemons:ⓘ
[killed] com.apple.emond.aslmanager.plist
[killed] com.apple.icloud.findmydeviced.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.periodic-monthly.plist
[killed] com.apple.periodic-weekly.plist
[killed] com.apple.tccd.system.plist
[killed] com.apple.wdhelper.plist
[loaded] 194 Apple tasks
[running] 87 Apple tasks
7 processes killed due to insufficient RAM
Launch Agents:ⓘ
[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist [Support]
[failed] com.epson.ecrp.launcher.plist [Support]
[failed] com.epson.eventmanager.agent.plist [Support]
[loaded] com.epson.ews.launcher.plist [Support]
[running] com.hp.devicemonitor.plist [Support]
[loaded] com.hp.messagecenter.launcher.plist [Support]
[running] com.rim.BBAlbumArtCacher.plist [Support]
[running] com.rim.BBLaunchAgent.plist [Support]
[failed] com.trusteer.rapport.rapportd.plist [Support]
Launch Daemons:ⓘ
[failed] com.adobe.fpsaud.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[running] com.rim.BBDaemon.plist [Support]
[running] com.trusteer.rooks.rooksd.plist [Support]
[loaded] One Apple task
User Launch Agents:ⓘ
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[loaded] com.f-secure.sync.BTCloud.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
User Login Items:ⓘ
Dashlane Application (/Applications/Dashlane.app)
Safari Application (/Applications/Safari.app)
Other Apps:ⓘ
[running] com.apple.xpc.launchd.oneshot.0x10000009.EtreCheck
[running] com.dashlane.DashlaneAgent
[loaded] com.dashlane.DashlaneAutoStartHelper
[running] com.epson.scanner.ica.76192.A9C8166A-C54F-4310-B49B-105BF18C6568
[running] com.microsoft.Word.57312
[running] com.microsoft.autoupdate.fba.80672
[running] jp.co.canon.cijscannerregister.70432
[running] org.mozilla.firefox.49952
Internet Plug-ins:ⓘ
SiteAdvisor: Version: 2.0 - SDK 10.1 [Support]
RL Secure Plug-In Layer: Version: Unknown - SDK 10.5 [Support]
FlashPlayer-10.6: Version: 20.0.0.286 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 20.0.0.286 - SDK 10.6 Outdated! Update
Default Browser: Version: 601 - SDK 10.11
SharePointBrowserPlugin: Version: 14.6.0 - SDK 10.6 [Support]
iPhotoPhotocast: Version: 7.0 - SDK 10.7
User internet Plug-ins:ⓘ
ContentManager: Version: Unknown
RocketEngine: Version: Unknown
UploadManager: Version: Unknown
Safari Extensions:ⓘ
SiteAdvisor
Dashlane
3rd Party Preference Panes:ⓘ
Flash Player [Support]
Paragon NTFS for Mac ® OS X [Support]
Trusteer Endpoint Protection [Support]
Time Machine:ⓘ
Time Machine not configured!
Top Processes by CPU:ⓘ
2% kernel_task
2% WindowServer
2% firefox
1% fontd
1% mdworker(16)
Top Processes by Memory:ⓘ
872 MB com.apple.WebKit.WebContent(4)
486 MB kernel_task
254 MB firefox
233 MB Safari
221 MB mdworker(16)
Virtual Memory Information:ⓘ
51 MB Free RAM
3.95 GB Used RAM (755 MB Cached)
50 MB Swap Used
Diagnostics Information:ⓘ
Feb 8, 2016, 07:11:28 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-02-08-191128_ [redacted].crash
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Feb 7, 2016, 03:45:25 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-02-07-154525_[ redacted].cpu_resource.diag [Details]
Feb 7, 2016, 03:37:34 PM ~/Library/Logs/DiagnosticReports/DashlanePluginService_2016-02-07-153734_[redac ted].crash
com.dashlane.DashlanePluginService - /Applications/Dashlane.app/Contents/Library/LoginItems/DashlaneAgent.app/Conten ts/XPCServices/DashlanePluginService.xpc/Contents/MacOS/DashlanePluginService
Feb 7, 2016, 03:14:52 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-02-07-151452_ [redacted].crash
Feb 7, 2016, 11:27:18 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-02-07-112718_[ redacted].cpu_resource.diag [Details]
Feb 7, 2016, 11:10:59 AM /Library/Logs/DiagnosticReports/SubmitDiagInfo_2016-02-07-111059_[redacted].cpu _resource.diag [Details]
/System/Library/CoreServices/SubmitDiagInfo
Feb 6, 2016, 09:42:26 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-02-06-214226_ [redacted].crash
Feb 6, 2016, 08:38:45 PM /Library/Logs/DiagnosticReports/iTunes_2016-02-06-203845_[redacted].hang
/Applications/iTunes.app/Contents/MacOS/iTunes
A few problems are obvious. First the Blackberry software is incompatible with EL Capitan, uninstall ot per the developers instructions and test.
Unplug the Samsung M3 disk and test.
You need more ram. Note all pf the processes killed due to insufficient ram. You should upgrade to at least 8gb from a trusted source like OWC http://eshop.macsales.com/ or Crucial http://www.crucial.com/
Also try disabling all of your internet plug ins and testing.
I have searched for Blackberry but nothing is coming up??
"Per the developers instructions" http://support.blackberry.com/kb/articleDetail?articleNumber=000018771
Thanks, I've done that. I've also had a look on crucial.com and can see what upgrade I need. Many thanks for your help.😀
help me stop spinning wheel
