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Feb 9, 2016 4:43 AM in response to Clara82by Kenichi Watanabe,Does the iPod still operate as an iPod when disconnected? Play music, show its screens... Have you tried doing a Reset (restart) on the iPod, then connecting it to computer?
Learn how to reset your iPod - Apple Support
If you have not already, try restarting your computer, then running iTunes and connecting the iPod.
If possible, try using a different USB docking cable and connecting to more than one USB port.
If the above does not help, when you connect the iPod to your computer, watch the iPod's screen? Does it say "Do not disconnect" or "Connected" or show other indication that there is a connection? Or does it only show the battery charging symbol? Or does it not react at all to being connected?
Do you use a Mac or Windows PC? If Windows, what version?