Fans are intended to be used when a device gets too hot. It is normal for them to shutdown or run slowly when a machine is not running at full power. It helps to extend battery life on laptops.
Your friend should probably examine what is causing the machine to make so much heat, it's possible for poorly written apps to overload or tax a computer. You can't really compare two machines unless you are able to start them from the same installed data.
Bear in mind that the surrounding temperature & airflow can alter how much a computer cools, so you need to compare them under the same conditions too.