Safari can’t connect to the server Safari can’t open the page “ store.virginmedia.com/index.html?

Question

Safari can’t connect to the server Safari can’t open the page “ store.virginmedia.com/index.html?

I have a MaBook Air OS X 10.9.5 and Safari vers. 9.0.3 (9537.86.4.4). I have no updates outstanding to install. I am getting the following message:

Safari can’t connect to the server

Safari can’t open the page “ store.virginmedia.com/index.html?

buspart=uk_ps_a_cable_google_purchase_E-BRANDCORE%

25E_PURE_MEDIA%25virginAMsySZbue3HbAdBiDY2ZLYGixmhmedia

&CMP=DFA:1882230:115988815:289014244:0&gclid=CMnmsDw58oCFYEgGQod83sF9A&

amp;gclsrc=ds” because Safari can’t connect to

the server “store.virginmedia.com”.

Any ideas?

MacBook Air, OS X Mavericks (10.9.5)

Posted on Feb 8, 2016 1:57 AM

Reply

Answer 1

dominic23

Level 10

83,916 points

Feb 8, 2016 5:11 AM in response to fionafrombethersden

1. Delete Cookies

Safari > Preferences > Privacy > Cookies and other website data:

Click the “Details” button.

Remove all cookies except ones from Apple, your internet service provider and banks.

2. Disable Extensions and test.

Safari > Preference > Advanced

Checkmark the box beside "Show Develop menu in menu bar".

Develop menu will appear in the Safari menu bar.

Click Develop and select “Disable Extensions” from the dropdown.

3. https://support.apple.com/kb/PH19234?locale=en_US

4. If this doesn’t help, please run EtreCheck and post the report here.

http://etresoft.com/etrecheck

Download it, open Downloads folder, click on it to open and select”Open” in the dialog to run it.

Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste it when you reply.

Reply

Answer 2

Eric Root

Level 10

684,057 points

Feb 8, 2016 6:20 AM in response to fionafrombethersden

Safari - Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues

Safari doesn't load a page or webpage items are missing

Safari/other browsers – Website not loading

Reply

Answer 3

Feb 8, 2016 9:20 AM in response to dominic23

Thank you for your help.

1.Cookies deleted.

2. there was no option to 'Disable extensions' Under ‘Disable’ have only: Images, styles, JavaScript, Site-specific Hacks, and Local File Restrictions.

3. ran this with 'en=UK' and have done all of that.

4. I ran the etrecheck and got a 'self test passed', but was warned not to post the result here because of the personal data risk.

Have now been able to connect to the server and the web page to sign in.

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