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touch passcode fails to set up also home button really hot. have done factory reset and complete reset but still doing the same?

touch passcode failed, has been working for 3 months then just failed also home button gets really hot and battery drains. have done a factory reset and a complete reset but still got the same issue.


help please its an iPhone 6

iPhone 6, iOS 9.2.1

Posted on Feb 8, 2016 12:36 AM

Reply
2 replies

Feb 9, 2016 8:32 AM in response to R1ch83

Hi R1ch83,


Welcome to the Apple Support Communities. I'm sorry to hear you are having these issues with your iPhone. If you are having persistent issues with the Touch ID on your iPhone, you may find the troubleshooting steps outlined in the following article helpful. In particular, given the issues you are describing, you may need to contact Apple Support directly, and/or have your phone evaluated & serviced:


Use Touch ID on iPhone and iPad - Apple Support


Regards

touch passcode fails to set up also home button really hot. have done factory reset and complete reset but still doing the same?

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