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When I open iTunes on my computer (with Windows 10) iTunes doesn't recognize my iPhone (6s) so I can't sync them. Any suggestions? Thank you!

I have already tried all the methods of "problem solving" suggested by Apple (restart the computer and the iPhone, download again iTunes on my pc, ecc.) but without good results.

If you can help me, I would be very grateful

iPhone 6s, iOS 9.2.1

Posted on Feb 8, 2016 8:09 AM

Reply
4 replies

Feb 8, 2016 6:09 PM in response to agne_it

Try the following:


  1. Open Control Panel > Device Manager
  2. Plug in your device
  3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
    It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
  4. Right-click and select Update Driver Software...
  5. Click Browse my computer for driver software
  6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
  7. Click Let me pick from a list of device drivers on my computer
  8. Click Apple Mobile Device USB Driver
  9. Click Next, then Close and exit Device Manager


Or try iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support


Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.


tt2

When I open iTunes on my computer (with Windows 10) iTunes doesn't recognize my iPhone (6s) so I can't sync them. Any suggestions? Thank you!

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