FCPX Crashing when exporting Current Frame

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Level 1

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FCPX Crashing when exporting Current Frame

Every time I try to export the current frame from a project FCPX crashes. I have created new destinations and tried a range of formats (jpg, png, TIFF etc) but they all crash the program. It isn't crashing when exporting Movie formats - only stills.

I have tried to trash my preferences and reported issue to Apple. I have also tried creating a new library, project etc but with no change in the problem.

Any assistance much appreciated!

Michael

Final Cut Pro X, OS X Yosemite (10.10.5)

Posted on Feb 8, 2016 7:47 AM

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Answer 1

Russ H

Level 7

22,432 points

Feb 8, 2016 7:58 AM in response to michaeltoe

Suggest that you quit and relaunch FCP. Hold down the option and command keys when you do relaunch and delete the preferences. Navigate to your working library from the File menu. Select the project icon and then use the Delete Generated Project Files > Delete Project Render Files.

Hopefully it's just a bad render file.

Russ

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Answer 2

michaeltoe Author

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Feb 8, 2016 8:07 AM in response to Russ H

Hi Russ,

Thanks for the quick reply! I have deleted the preferences following your guidance but when I click on the Project file I don't see the option for 'Delete Project Render Files'. I can only see 'Delete Generated Event Files' from the file menu. Am I doing something wrong? Not sure if this helps, but I have also tried creating a new library with different footage, saving it to a different location etc., but still happening.

Thanks in advance!

Michael

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Answer 3

Russ H

Level 7

22,432 points

Feb 8, 2016 8:17 AM in response to michaeltoe

Select the project icon (slate) in the Browser.

Russ

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Answer 4

michaeltoe Author

Level 1

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Feb 8, 2016 8:22 AM in response to Russ H

Thanks for update Russ - deleted the Project Render Files as specified and relaunched the program and tried exporting again. No luck I'm afraid.

When I bring the exact same project over to my 27" iMac and try exporting the frame it works without a problem, so I don't think it is a problem with the project and more with the software.

Thanks.

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Answer 5

Russ H

Level 7

22,432 points

Feb 8, 2016 8:30 AM in response to michaeltoe

What are the specs of the Mac where you're having the app crashes – including the graphics?

And what are your project settings?

Russ

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Answer 6

michaeltoe Author

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Feb 8, 2016 9:08 AM in response to Russ H

The mac is a MacBook Pro (retina 15 inch, early 2013), 2.7 Ghz Intel Core i7 with 16GB memory. Graphics is a NVIDIA GeForce GT 650M 1024MB.

The project settings are 1920 x 1080 / 23.98p / Stereo 48kHz.

The project is running from a 'WD My Book Thunderbolt Duo 8TB High Speed Storage Dual Drive with RAID'.

Hope this helps. Thanks for your time.

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Answer 7

James Cude

Level 4

1,585 points

Feb 8, 2016 3:45 PM in response to michaeltoe

are you using fcpx 10.2.3?

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Answer 8

EcoGreg

Level 3

876 points

Feb 8, 2016 7:47 PM in response to michaeltoe

So Michaeltoe

Just to be clear, you created a new destination in the Share pane for Still Frame??

What is the format of the photo itself and what camera took the photo?

You may have to change the photo prior to importing to FCPX

Hope this helps, Greg

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Answer 9

michaeltoe Author

Level 1

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Feb 9, 2016 1:07 PM in response to James Cude

Hi James, yes fcpx 10.2.3.

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Answer 10

michaeltoe Author

Level 1

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Feb 9, 2016 1:10 PM in response to EcoGreg

Hi Greg, I tried creating a new destination after the default 'Save Current Frame' didn't work. I have tried a number of new destinations with each of the available still image output options i.e. jpg, tiff etc.

The footage was captured on a mixture of Canon 5D Mark III and a Sony A7SII. I don't think the problem is with the footage as it exports fine from fcpx on my desktop, just not from the macbook pro for some reason.

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Answer 11

Tom Wolsky

Level 10

151,004 points

Feb 9, 2016 1:14 PM in response to michaeltoe

TTry a new admin user to test and see if it crashes there with one clip in a project. If yes, it may be a graphics card problem.

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Answer 12

michaeltoe Author

Level 1

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Feb 9, 2016 1:38 PM in response to Tom Wolsky

Hi Tom, thanks for your advice. I created a new user and it worked a treat! What would you advise as I'm not sure where to go from here? Why would it work under one user and not the other if it is using the same graphics card? Thanks for your help.

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Answer 13

Tom Wolsky

Level 10

151,004 points

Feb 9, 2016 1:59 PM in response to michaeltoe

Try a new project in the same library with just one clip and see if it still works.

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Answer 14

michaeltoe Author

Level 1

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Feb 11, 2016 12:46 PM in response to Tom Wolsky

Hi Tom, thanks for your reply. I took your advice on board, but also updated to the new FCPX as well and restarted and it has just exported a still! I'll do a few more tests but thanks for the assistance. Fingers crossed that's it sorted!

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