Music app sporadically crashing

Question

Level 1

4 points

Music app sporadically crashing

iOS 9.2.1

iPhone 6

The music app has begun crashing sporadically within the past week. It will play about a minute into a song, then crash. When it recovers, it starts the same song over from the beginning. If I then skip the song (because I've already heard a fair portion), there's a high likelihood it will crash the same way during the next song (but this isn't always the case). It also crashes if I interact too much with the app while it's playing, or if I'm doing something with another app.

The frequency has gradually increased day to day, to where it will now crash at least a few dozen times in a day (I listen to it all day). This might have been triggered by my last iTunes sync, so I might try another sync to see if that helps. Any other suggestions for resolving this issue are most appreciated.

iPhone 6, iOS 9.2.1

Posted on Feb 8, 2016 9:20 AM

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Answer 1

Best reply

CarlAVII

Community Specialist

Apr 20, 2016 9:54 AM in response to AoiHikage

Hi AoiHikage,

I understand that you're experiencing some instability from the Music app on your iPhone. Fortunately there are a number of additional steps you can take to stabilize the app should re-syncing not do the trick. The first thing to try is force closing all open apps and restarting your iPhone.

Force an app to close in iOS
http://support.apple.com/en-us/HT5137

Turn your iOS device off and on (restart) and reset
http://support.apple.com/en-us/HT1430

If Music continues to quit unexpectedly, the next step would be to reinstall iOS on your device by placing it in Recovery Mode, then choosing Update in iTunes. Prior to doing so, it's always a good idea to make sure that you've got a backup made.

Make sure that you have iTunes 12 or later on your computer.

Put your device in recovery mode.

When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.

If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on
https://support.apple.com/en-us/HT201412

All my best.

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Answer 2

AoiHikage Author

Level 1

4 points

Apr 20, 2016 9:54 AM in response to CarlAVII

For any future visitors to this post, I wound up doing a full reset of iOS and recovery from a backup on my phone, and the problem went away. Thanks, Allen 🙂

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Answer 3

nfable

Level 1

19 points

Jun 13, 2016 9:51 AM in response to AoiHikage

We went through multiple troubleshoot steps as I've found in various support forums - this one takes 2 minutes and was our hang up.

Credit Card on file w/the Apple ID was near expiration / had expired.

Just login to your Apple ID via a browser and make sure your payment info is current. Then reboot iOS device and see what's up - should be working now.

It would be nice if rather than a violent kick-out, that AM would just disable the elements that rely on CC / greay the screen with an overlay and have you update payment infor directly there. I'm sure they will in time.

Best,

RR

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