How to fix if touchscreen of iPhone 6 is not responding after updating last version

Hello, since I updated the last Iphone 6 versión software iOS 9.2.1 the touchscreen is not responding.


I try everything and doesn´t work:


  1. Restart the Iphone
  2. Reset all settings
  3. Reset to factory setting

iPhone 6, iOS 9.2.1

Posted on Feb 8, 2016 10:15 AM

Reply
1 reply

Feb 9, 2016 1:18 PM in response to jvfs2016

Hello jvfs2016,
Sorry to hear that your iPhone 6 screen is not responding when you touch the screen. I know you have a done a few things but lets go over what others things you can try.
I would make sure that you do not have a screen or a case on your iPhone that would block access to touching the screen. Also, it would be a good idea to clean the screen if you have not done so already. If that does not work, then you will want to contact Apple Support for further assistance. Take a look at the article below to compare what you have done and what to do next.
Get help with the screen on your iPhone, iPad, or iPod touch
https://support.apple.com/en-us/HT203039

Take care

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How to fix if touchscreen of iPhone 6 is not responding after updating last version

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.