um1971

Q: keychain repair failed

Keychain /private/var/db/com.symantec/Symantec.keychain has absolute path reference, should be relative

I have been getting multiple requests after restarting my iMac. " * wants to use the "Local Items" keychain. Please enter the keychain password."

These are for talent, clouds, accounts, safari, calendar agent, messages agent, com.apple.iCloudHelper.xpc, among others.

I have tried to repair the keychain, without success. How can I clear these errors?

I have downloaded and used the RemoveSymantecMacFiles utility, with no change. Can anyone help?

iMac - intel i3, Mac OS X (10.6.6)

Posted on Feb 8, 2016 11:15 AM

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Q: keychain repair failed

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  • by Linc Davis,

    Linc Davis Linc Davis Feb 8, 2016 12:52 PM in response to um1971
    Level 10 (208,000 points)
    Applications
    Feb 8, 2016 12:52 PM in response to um1971

    Please take each of the following steps that you haven't already tried, testing after each one. Back up all data before making any changes.

    Step 1

    Open the iCloud preference pane and uncheck the Keychain box. You'll be prompted to delete the local iCloud keychain. Confirm. Then re-check the box. Follow one of the procedures described in this support article to set up iCloud Keychain on an additional device.

    Step 2

    Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination  command-C:

    ~/Library/Keychains

    In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return. A folder named "Keychains" should open. There should be a file in that folder with the name "login.keychain". If there is also a file iwith the name "login_renamed_1.keychain", then please do as follows:

    ☞ Rename login.keychain to "login-old.keychain".

    ☞ Rename login_renamed_1.keychain to "login.keychain".

    You can then close the folder. 

    Delete the login keychain from the keychain list in Keychain Access. Choose

               Delete References

    when prompted, not Delete References & Files.

    Select

              File Add Keychain...

    from the menu bar. Add back the file now named "login.keychain". If any of your needed keychain items are missing from it, also add back the file now named "login-old.keychain". I suggest you transfer any needed items from that keychain to the login keychain, then delete it. The transfers are made by drag-and-drop in Keychain Access. You'll need to enter your password for each item transferred.

    Quit Keychain Access.

  • by um1971,

    um1971 um1971 Feb 8, 2016 3:59 PM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Feb 8, 2016 3:59 PM in response to Linc Davis

    After "Delete References" and opening "File-Add Keychain," there was no "login.keychain" file, only the "login-old.keychain" file. Did I miss something?

  • by Linc Davis,

    Linc Davis Linc Davis Feb 8, 2016 4:10 PM in response to um1971
    Level 10 (208,000 points)
    Applications
    Feb 8, 2016 4:10 PM in response to um1971

    Did you take this step?

    ☞ Rename login_renamed_1.keychain to "login.keychain".

  • by um1971,

    um1971 um1971 Feb 8, 2016 7:09 PM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Feb 8, 2016 7:09 PM in response to Linc Davis

    There was no file "login_renamed_1.keychain." Only the "login.keychain" file.

  • by Linc Davis,

    Linc Davis Linc Davis Feb 8, 2016 9:10 PM in response to um1971
    Level 10 (208,000 points)
    Applications
    Feb 8, 2016 9:10 PM in response to um1971

    Then Step 2 is not applicable. Did you take Step 1?

  • by um1971,

    um1971 um1971 Feb 9, 2016 8:00 AM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Feb 9, 2016 8:00 AM in response to Linc Davis

    Yes, I followed all the steps, and have Keychain setup on my other Mac.

  • by Linc Davis,

    Linc Davis Linc Davis Feb 9, 2016 11:37 AM in response to um1971
    Level 10 (208,000 points)
    Applications
    Feb 9, 2016 11:37 AM in response to um1971

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

  • by um1971,

    um1971 um1971 Feb 9, 2016 1:01 PM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Feb 9, 2016 1:01 PM in response to Linc Davis

    After opening is Safe Mode, the issue was still there. I could not access Keychain, because I had previously deleted the references and had not granted permission from my other Mac. So I am still having issues with numerous apps asking "to use the 'Local Items' keychain."

    Any further ideas?

  • by Linc Davis,

    Linc Davis Linc Davis Feb 9, 2016 1:31 PM in response to um1971
    Level 10 (208,000 points)
    Applications
    Feb 9, 2016 1:31 PM in response to um1971

    I had previously deleted the references and had not granted permission from my other Mac.

    Please do that.

  • by um1971,Solvedanswer

    um1971 um1971 Feb 9, 2016 2:32 PM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Feb 9, 2016 2:32 PM in response to Linc Davis

    Wow, sir, you have cured what ailed my Mac! Thanks. After approving the keychain from my other system, all was well. Much appreciated!