Freezes opening links from apps or google searching

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Level 1

5 points

Freezes opening links from apps or google searching

iPhone 6s Plus. iOS 9.2.1.

I am having problems when trying to open links from whatsapp, from mails, etc. Also when searching thrhough google search, it freezes the app....

I have seen a similar behaviour on ipad 2 forum and 9.2.1

Re: URLs not working in Safari or Mail after iOS 9.2.1

"Same issue here but with an iPhone 6s Plus / 9.2.1.

I tried everything, (cache, reset, reset network settings, safari suggestions, etc). Finally the only thing that worked was to restore factory settings deleting everything and links worked again!!. When I restored backup it fails. I lose many things if I start with factory settings.

I have restored the backup and waiting for the next update from Apple to solve this problem.

If anybody solve it please...!!"

iPhone 6s Plus, iOS 9.2.1

Posted on Feb 8, 2016 1:53 PM

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Answer 1

xaviesc

Level 1

0 points

Feb 14, 2016 1:21 PM in response to cjmed

Same problem here. I've tried absolutely everything. Even starting the iphone as a "new one". Nothing worked. I spoke with the apple care team and the only solution was to exchange my iphone since it is still under warranty. Obviously i do not want to be without phone during one or two weeks because of which is clearly a software bug (even if not recognised by apple). Seriosuly, very disappointing...

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Answer 2

cjmed Author

Level 1

5 points

Feb 15, 2016 9:02 AM in response to xaviesc

Hello Xaviesc, but when I reset to factory settings safari works again but if I restore the backup it does not work...

When you start as a "new one" it continues with the problem in safari?

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Answer 3

Mar 12, 2016 1:23 PM in response to xaviesc

BTW, that doesnt work either. You'll see in other questions this hyperlink problem with 9.2.1 carries inti 9.3 beta and Apple has not yet responded to the thousands of views ...

My temp solution of substituting Mail by CloudMagic and Safari by Chrome works great >80% of the time. I complement w Mercury and , of course, Mail & Safari.

For linked problems w Calender i am using Fantastic.

This has taken the pressure off me and I'm relaxed using my iPad again!

it's a big pain attempting to recover from all the different backups, iCloud, Dropbox, etc etc and at the end there are no guarantees that solution will hold longer term.

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Answer 4

cjmed Author

Level 1

5 points

Mar 12, 2016 1:29 PM in response to andres1712

Thanks Andres, my iPhone continues with the same problem although I am using cloudmagic and Chrome till Safari is fixed!

Eso espero.

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Answer 5

Mar 17, 2016 2:07 AM in response to cjmed

IT also happen to me.

EVen after a full reset appeared this bug again.

I Can't believe how bad is the apple answer to this, including the answer from their tech support .....1000€ for this ??

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Answer 6

Mar 17, 2016 9:59 AM in response to cjmed

This is not solved ...... Apple should track this annoying problem.

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Answer 7

Mar 17, 2016 7:56 PM in response to cjmed

Same situation here! Put phone in DFU mode, restored to 9.2.1 -- URLs worked great! Upgraded to 9.3 Beta 7 .... followed by a restore from my previous iTunes 9.3 Beta 7 backup. Links are hosed in Safari. The Mail application just farking freezes on any link click.

The debug logs show a HUGE CPU spike in the MobileSafari component. Come on Apple! Let's go ahead and get this fixed already.

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