Swollen Battery iPhone 5 - Guatemala City, Guatemala.
I have an iPhone 5 for around two and a half years, recently the screen poped out and found out that there is an issue with the battery... I tried to apply for the Battery replacement program for this problem, but it says that my serial number doesn´t apply... then, I went to (iShop Store) the autorized store in Guatemala and they told me that, if my serial number is not in the list, they can´t help... then I saw other people with the same situation, but they got a iPhone replacement... so, It means tha just because I live here in Guatemala, I can´t get any help from Apple?
iPhone 5, iOS 9.1, Swollen Battery