After Staingate repair

Go on getsupport.Apple.com. Go through the process of what's wrong and hopefully you can set up a depot repair!

Alternativly it will give you an option to speak with a applecare rep. They'll be able to help you.

For what it's worth - I had my screen replaced on my 15" MBP under the quality program in November 2015 (purchased in November 2014). I'm now in the process of trying to get THAT screen replaced, as it's doing EXACTLY the same thing.

I'll stress that I'm very cautious about my machine since I use it for work and take very good care of it. My first-gen 17" unibody mac never had this issue - but I'll also say there is a vast difference in the build quality between that machine and this one.

Chances are they won't touch the screen unless it is cracked.

Hi Alex,

I am living in Kenya with a staingate problem. Apple does not have an official store here. What was the process to have Apple replace your screen by a third party?

Many thanks!

James

Apple Authorized Service Providers, not to be confused with an Apple Retail Store, are owned and operated independently of Apple but have to honor Apple warranties, AppleCare Protection Plans, and repair extension programs.

https://www.apple.com/support/exchange_repair/

jamesluvo wrote:

Hi Alex,

I am living in Kenya with a staingate problem. Apple does not have an official store here. What was the process to have Apple replace your screen by a third party?

Many thanks!

James

Use this link to find an Apple Authorized Service Provider in Kenya. https://locate.apple.com/ke/en/

Hi Alex,

See my post regarding what I have found out from Apple. It unfortunately may mean that the problem has not yet been solved, and if so, could happen again.

I would be very interested if your screen protector happens to be working, and also which one you are using. Is it sticky or friction based?

Thanks!

In Ye Olde Days of the Titanium Powerbooks, many of us discovered that the keys would manage to touch the screen when the lid was closed. The oils and grime deposited by the fingers on the keys would transfer over plus since these Macs had a thin film antiglare finish from factory, the shape of the keys would get imprinted as well. After awhile, the pristine screen was no more. So the Standard Solution was to get something to put between screen and keyboard, cut to size. You either ambled over to your nearest Tandy or similar leather hobby shop and got yourself a rectangle of the thinnest fine leather they had (in the appropriate fashion color, of course...) or some accessory makers began selling the same in microfiber and other materials.

Hi Courcoul,

Thats interesting. On this latest delaminating issue Some have described how the key pattern on the screen looks worn _between_ the keys , and also that it could be some sort of gasing coming from the keyboard?

I'm not sure, but the pictures, if you look closely, seem to show dark shapes where the keys are and white marks in the gaps.

I wonder if the leather may help these gases escape rather than mark the screen, if that is the case with clearly a weaker screen than of old.

AlexMilne wrote:

Basically, I'd just like to know if Apple have been making screens without the problem, or if I'll be changing my screen again.

First, Apple doesn’t make its glass, it purchases LCD displays from several sources just as all other manufacturers do. Second, Apple hasn’t officially commented on the source of the problem or what its manufacturing partners have done to mitigate it. The only thing we know for certain is a) replacing LCDs under the original and extended warranty costs Apple and b) Apple almost certainly is expecting the LCD supplier to share the burden, C) they want to solve the problem so it stops costing them both $$$ and reputation.

For what it is worth, my wife and I both have 2015 rMBP computers and closing on a year’s use neither are affected. (That’s not to say we won’t be, just that so far we aren’t. But most people saw the problem appearing well before the first year had ended.)

I mentioned my experiences with those old models in hopes it may help if the problem is similar. However, the next 3 MBPs I've had including the current Mid-2015 15" have had NO screen damage issues whatsoever.

My replacement screen (2015) is also doing the same thing. So will try and get it replaced too.

Hi Chroot,

Would you know where I can go to fix the same problem in Sri Lanka by any chance?

Thank you