Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Updating 5s to iOS 9.2 and 9.2.1 causes all apps to immediately crash and system instability

Updated 5s to ios 9.2 three weeks ago. Experienced all except 1 app crash consistently either immediately or within 2 seconds of loading. Checking for new software update gave error "unable to check for software update", email immediately crashes or attempts to load then crashes right before loading, new messages show on lock screen but do not appear once iPhone is unlocked, etc... Total app/system instability. Consistent for more than a week. Without changing anyone, one day everything performed normally for 8 hours or so, including checking for a new software update. Did not install new update at that time for fear of more/regression of incompatibility issues. After 8 hours all apps/system stability failed and returned to the previous day's status/ability MINUS the ability to check for a software update, 9.2.1 was still available so I downloaded it, no change. Phone is useless minus the one working app. Hard reset has been attempted 35+ times. software is currently up to date with 9.2.1

iPhone 5s, iOS 9.2.1

Posted on Feb 8, 2016 6:49 PM

Reply
3 replies

Feb 9, 2016 5:44 AM in response to Moonwalk02

Your next step would be to do the following:


1. Back up the device to iCloud, iTunes, or both

2. Go to Settings>General>Reset, and Erase All Content & Settings

3. Set up the phone as new and do not restore it from the backup you made

4. Download one of the apps that is crashing, and see if it works OK now

5. Try other functions that were crashing to see if they work OK now

6. Erase the phone again

7. Set up by restoring from the backup

8. See if the issues you were experiencing come back


If they don't, then you should be good to go


If they do, then data on your device is corrupted, and you will have to Erase it again and set it up as new


Best of luck,


GB

Updating 5s to iOS 9.2 and 9.2.1 causes all apps to immediately crash and system instability

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.