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how do I resolved error code -42408 when Syncing?

I cannot sync my phone or restore it. I'm getting an error code of -42408 when trying to sync. I've tried to restore my phone and it also wil not restore. It tells me that an unknown error has occurred. Please help.

iPhone 6 Plus, Windows 10

Posted on Feb 8, 2016 8:26 PM

Reply
1 reply

Feb 10, 2016 7:04 AM in response to Hmolinaro

Hi, Hmolinaro -

I believe the issue you are having is with the iTunes software rather than the iPhone. Take a look at the instructions below for uninstalling and reinstallling iTunes on your Windows computer. Although this will affect the iTunes application and not your iTunes Library, it's always a good idea to back up your computer before making any changes to it.


Back up your iTunes library by copying it to an external drive

Remove and reinstall iTunes and related software components for Windows 7 and later


Take care,

how do I resolved error code -42408 when Syncing?

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