Can't zoom out web page on safari

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Can't zoom out web page on safari

(Screenshot of web page url:my.umn.ac.id) can't zoom out web page

I had a problem on safari I can not zoom out web page on the site of my university this only happens in iphone 5s with ios 9.2.1 , I've tried using other iphone ( iphone 4 ios 7 ) even android device to open the site up and this running smoothly I was can zoom in and out of the page, if you ever have problems like me tell me ? And how to fix it ?

And please fix this issue on ios 9.3 coming update.

iPhone 5s, iOS 9.2.1

Posted on Feb 9, 2016 12:42 AM

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Answer 1

AppleJoe

Community Manager

Feb 10, 2016 7:55 AM in response to yogie20

Greetings yogie20,

Thanks for using the Apple Support Communities!

I understand that you are unable to use multi-touch gestures to zoom out in Safari on your iPhone 5s. Does this only happen on this one site, or all sites?

To begin troubleshooting, there are a couple of different steps I would recommend.

First, quit Safari completely using the information in the following article.

Force an app to close in iOS - Apple Support

After Safari has been quit, I suggest reading over the next article and working through the suggestions, specifically the section Clear information from your device.

Safari web settings on your iPhone, iPad, and iPod touch - Apple Support

Once that has been completed, restart your iPhone.

Restart your iPhone, iPad, or iPod touch - Apple Support

After the restart, open Safari and test out your website again. Please let us know the results so we can further assist if needed.

Have a great day!

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Answer 2

yogie20 Author

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Feb 11, 2016 4:04 AM in response to AppleJoe

I've done it all, but it does not fix anything, until now the problem can not be resolved only on iphone 5s, ios 9.2.1, this problem began to appear after I updated to ios 9.2.1. but I try to use iphone 6, ios 9.2.1 the web was running smoothly and I was able to zoom in or zoom out.

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Answer 3

AppleJoe

Community Manager

Feb 11, 2016 6:05 AM in response to yogie20

Hello yogie20,

Thanks for using the Apple Support Communities!

Thank you for replying with this information. I do understand that your iPhone 6 does not experience this behavior and it only happens on the iPhone 5s.

To continue troubleshooting the iPhone 5s, if the above steps did not help to resolve the issue, I would suggest reinstalling the iPhone Operating System. Reinstalling iOS should not affect any of your data on the iPhone 5s, but I always suggest making sure you have a current backup in either iTunes or iCloud.

How to back up your devices using iCloud or iTunes - Apple Support

Once you have a backup of your iPhone 5s, proceed with the following steps to reinstall iOS. After the reinstall finishes, open Safari and test its behavior.

Connect your device to a computer and open iTunes. If you don't have a computer, you can borrow one, or go to an Apple Retail Store or Apple Authorized Service Provider for help.

While your device is connected, force it to restart. Press and hold the Sleep/Wake and Home buttons at the same time. Don't release when you see the Apple logo. Keep holding until you see the Recovery mode screen.

When you get the option to restore or update, choose Update. iTunes will try to reinstall iOS without erasing your data.

iTunes will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3 again.

If your iPhone, iPad, or iPod touch doesn't respond or won't turn on - Apple Support

Cheers!

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Answer 4

yogie20 Author

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Feb 11, 2016 7:09 AM in response to AppleJoe

okay thanks I'll do it as soon as possible, if that does not work I'll posted again

Thanks

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Answer 5

yogie20 Author

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Feb 13, 2016 2:15 AM in response to AppleJoe

yesterday I've done in ways such as the above, I have been doing a restore on the computer but after that process is complete, and I try to open the site my university that problem can not be resolved I still can not zoom in or zoom out, it seems a bug in safari, finally I try to install google chrome for ios and i try to open the site but the problem can not be resolved, so I try to install opera mini for ios and the site was so much better, the site was not too zoom in but I could see the site content and but zoom function still does not work on opera mini, I was so confused by a problem on my iphone. I hope after ios 9.3 launched this problem can be resolved.

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Answer 6

Feb 20, 2016 10:43 PM in response to yogie20

Hi, did you solve the bug already?

i also cannot zoom out when i visit camsy, i have the same problem with you

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Answer 7

yogie20 Author

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Feb 21, 2016 2:07 AM in response to TanJynXin

Hi

No, until now i can't solve this problem, this bug only happen when i updated to ios 9.2.1, i hope this bug is solved when i updated to 9.3 ios next update.

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Answer 8

Nov 26, 2016 12:57 PM in response to yogie20

I also facing this issue.Not sure what's the reason.I am using 10.1.1. I can't see the right side portion of the page.Even after rotating can't see it. Must be issue with iOS as others on android device can see the page completely.

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