password

A new Mac comes with 90 days of free tech support from AppleCare.

AppleCare: 1-800-275-2273

Reset Password

OS X 10.7 Lion,10.8 Mountain Lion,10.9 Yosemite, 10.10 Yosemite and 10.11 El Capitan

Start the computer,then press and hold down command and R keys to start into recovery partition.

When you see the Apple logo, release the keys.

Wait until OS X Utilities window shows up.

Move the mouse pointer to the menubar at the very top of the screen, click "Utilities” and then select "Terminal"

from the dropdown.

Terminal window will appear.

Type in resetpassword and press enter on the keyboard.

Reset Password Utility window will opens, quit Terminal

Select Macintosh HD, if not already.

Select the user account from the popup menu box under “Select user account”.

Enter a new password.

Re-enter the new password for the user.

Enter a hint.

Click the "Save" button.

Click  in the menubar and select Restart.

Log in.

When Keychain dialog box appears, select “Create New Keychain”.

Hi larztallica,

What version of OS are you running?

Also, when you press the ON button, immediately hold CMD+R until the Apple Logo shows on the screen.

Regards,

BleverCastard.

larztallica wrote:

Command R does nothing

It only works when booting, which so far you appear not to be able to do. You may have to force-shutdown to boot up again - hold the power key down until the computer goes off (preferable to pulling the power).

However, a long shot... when you get the password request, just hit return. If you never set a password it may accept a blank.

Well don't keep us in suspense... how?