Thaniz

Q: Share function not functioning properly

I can't hare a web page through the share function. After choosing for instance iMessage, nothing happens besides the toolbar buttons gets greyed out, along with some other functions. See pictures. What could be causing this?

Screenshot 2016-02-09 15.25.58.pngScreenshot 2016-02-09 15.25.47.pngScreenshot 2016-02-09 15.26.13.png

MacBook Pro (15-inch Late 2011), OS X Yosemite (10.10.3)

Posted on Feb 9, 2016 5:34 AM

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Q: Share function not functioning properly

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  • Helpful answers

  • by Thaniz,

    Thaniz Thaniz Feb 9, 2016 5:58 AM in response to Thaniz
    Level 1 (1 points)
    Feb 9, 2016 5:58 AM in response to Thaniz

    When I start Safari all buttons are visible. Only after I first press "Share" then "Messages", then they and many other options go away. However, I can try the solution posted above.

    Screenshot 2016-02-09 15.54.43.png

     

    EDIT: The solution suggested above didn't work. :/ Still the same problem.

  • by Linc Davis,

    Linc Davis Linc Davis Feb 9, 2016 6:01 AM in response to Thaniz
    Level 10 (207,990 points)
    Applications
    Feb 9, 2016 6:01 AM in response to Thaniz

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by Thaniz,

    Thaniz Thaniz Feb 9, 2016 11:29 AM in response to Linc Davis
    Level 1 (1 points)
    Feb 9, 2016 11:29 AM in response to Linc Davis

    09/02/16 21:28:00,000 kernel[0]: Sandbox: coresymbolicatio(8071) System Policy: deny(1) file-write-create /System/Library/Caches/com.apple.coresymbolicationd

    09/02/16 21:28:00,720 coresymbolicationd[8071]: /System/Library/Caches/com.apple.coresymbolicationd/data does not exist, resetting cache

    09/02/16 21:28:00,720 coresymbolicationd[8071]: Attempt to create [/System/Library/Caches/com.apple.coresymbolicationd/data] failed. No such file or directory

    09/02/16 21:28:00,720 coresymbolicationd[8071]: Unable to open storage at /System/Library/Caches/com.apple.coresymbolicationd/data

    09/02/16 21:28:00,721 com.apple.xpc.launchd[1]: (com.apple.coresymbolicationd) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

    09/02/16 21:28:04,425 Safari[8072]: KeychainGetICDPStatus: keychain: -25300

    09/02/16 21:28:04,425 Safari[8072]: KeychainGetICDPStatus: status: off

    09/02/16 21:28:04,458 Safari[8072]: KeychainGetICDPStatus: keychain: -25300

    09/02/16 21:28:04,458 Safari[8072]: KeychainGetICDPStatus: status: off

    09/02/16 21:28:05,101 sandboxd[134]: ([312]) storeaccountd(312) deny file-write-create /Users/NJ/Library/Caches/com.apple.Safari/ProductionBag

    09/02/16 21:28:06,249 sandboxd[134]: ([312]) storeaccountd(312) deny file-write-create /Users/NJ/Library/Caches/com.apple.Safari/ProductionBag

    09/02/16 21:28:06,646 Safari[8072]: Failed to save record: <CKError 0x7fcf9931c4a0: "Internal Error" (1/5001); "Fetched zone had no protection data: <CKRecordZone: 0x7fe7d2c87ad0; zoneID=History:__defaultOwner__, capabilities=(Atomic,Sync)>">

    09/02/16 21:28:10,000 kernel[0]: Sandbox: coresymbolicatio(8076) System Policy: deny(1) file-write-create /System/Library/Caches/com.apple.coresymbolicationd

    09/02/16 21:28:10,734 coresymbolicationd[8076]: /System/Library/Caches/com.apple.coresymbolicationd/data does not exist, resetting cache

    09/02/16 21:28:10,734 coresymbolicationd[8076]: Attempt to create [/System/Library/Caches/com.apple.coresymbolicationd/data] failed. No such file or directory

    09/02/16 21:28:10,734 coresymbolicationd[8076]: Unable to open storage at /System/Library/Caches/com.apple.coresymbolicationd/data

    09/02/16 21:28:10,735 com.apple.xpc.launchd[1]: (com.apple.coresymbolicationd) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

    09/02/16 21:28:11,439 pkd[348]: enabling pid=8072 for plug-in com.apple.messages.ShareExtension(1.0) 170B0344-DA87-4C9F-B22B-C1657026C454 /Applications/Messages.app/Contents/PlugIns/Messages Share Extension.appex

    09/02/16 21:28:11,477 secinitd[287]: No AppSandbox cache present.

    09/02/16 21:28:11,556 Messages Share Extension[8077]: plug-in sdk "com.apple.share-services" not registered

    09/02/16 21:28:11,556 Messages Share Extension[8077]: plug-in sdk "com.apple.share-services" not registered

    09/02/16 21:28:11,557 diagnosticd[104]: error evaluating process info - pid: 8077, puniqueid: 8077

    09/02/16 21:28:11,557 com.apple.xpc.launchd[1]: (com.apple.messages.ShareExtension[8077]) Service exited due to signal: Illegal instruction: 4

    09/02/16 21:28:11,557 Safari[8072]: plugin com.apple.messages.ShareExtension interrupted

    09/02/16 21:28:11,558 Safari[8072]: Hub connection error Error Domain=NSCocoaErrorDomain Code=4097 "connection to service named com.apple.messages.ShareExtension" UserInfo={NSDebugDescription=connection to service named com.apple.messages.ShareExtension}

    09/02/16 21:28:11,558 Safari[8072]: --error: [ShareKit] error in -[NSExtension beginExtensionRequestWithInputItems:completion: Error Domain=NSCocoaErrorDomain Code=4097 "connection to service named com.apple.messages.ShareExtension" UserInfo={NSDebugDescription=connection to service named com.apple.messages.ShareExtension}

    09/02/16 21:28:11,573 com.apple.xpc.launchd[1]: (com.apple.ReportCrash[8078]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash

    09/02/16 21:28:12,634 ReportCrash[8078]: Invalid connection: com.apple.coresymbolicationd

  • by Linc Davis,

    Linc Davis Linc Davis Feb 9, 2016 11:40 AM in response to Thaniz
    Level 10 (207,990 points)
    Applications
    Feb 9, 2016 11:40 AM in response to Thaniz

    There's a problem with your OS X installation. The simplest way, but not the fastest way, to fix it is to reinstall the OS. Unless you're in a hurry or have metered network access, that's what I suggest, especially since I don't know whether there are other problems with the installation. Please back up all data before reinstalling. You won't need the backup unless something goes wrong.

    The advanced shortcut below, if it works, may save you some downtime (and the cost of a multi-gigabyte download, if applicable.)

    1. Back up all data.

    2. Disconnect all external storage devices.

    3. Start up in Recovery mode. Select a language, if prompted. The OS X Utilities screen will appear. One of the options is to install OS X. That's not what you're going to do.

    4. This step is only necessary if you use FileVault 2. If you don't know what FileVault is, you're not using it. Go to the next step. Otherwise, launch Disk Utility, then select the icon of the FileVault volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another drive icon. Select Unlock from the File menu and enter your login password when prompted. Then quit Disk Utility to be returned to the main screen.

    5. Select Get Help Online. Safari will launch. While in Recovery, you'll have no access to your bookmarks, but you won't need them. Load this web page.

    6. Triple-click anywhere in the line below to select it:

    chflags -R norestricted /V*/*/S*/*/Caches

    Copy the selected text to the Clipboard by pressing the key combination command-C.

    7. Quit Safari. You'll be returned to the OS X Utilities screen.

    From the menu bar, select

              Utilities Terminal

    The Terminal application will launch. Paste into the Terminal window by pressing the key combination command-V.

    Wait for a new line ending in a hash sign (#) to appear. Quit Terminal to be returned to the main screen.

    8. Select

               Restart

    from the menu bar.

    9. This step must be carried out after the restart and while you're logged in as an administrator—not in Recovery mode. If you have only one user account, you are the administrator.

    Select and copy this line as in Step 6:

    sudo /usr/libexec/xpchelper --rebuild-cache

    Paste into a Terminal window as before. You'll be prompted for your login password. Nothing will be displayed when you type it. Type carefully and then press return. If you don’t have a login password, you’ll need to set one before you can run the command. You may get a one-time warning to be careful. Confirm. You don't need to post the warning.

    If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator. Log in as one and start over.

    Wait for a new line ending in a dollar sign ($) to appear below what you entered.

    10. Do as in Step 9 with this line:

    sudo /usr/libexec/*/app_sandbox_cache_builder --rebuild-cache

    You can then quit Terminal.

  • by Thaniz,

    Thaniz Thaniz Feb 9, 2016 11:57 PM in response to Linc Davis
    Level 1 (1 points)
    Feb 9, 2016 11:57 PM in response to Linc Davis

    I tried to follow your steps, however Utilities -> Terminal was not an option.

    So I tried to reinstall el capitan. After the installation I now have a black screen. The startup sound has also gone away..

  • by Thaniz,

    Thaniz Thaniz Feb 10, 2016 5:32 AM in response to Linc Davis
    Level 1 (1 points)
    Feb 10, 2016 5:32 AM in response to Linc Davis

    Problem solved.

     

    I did a NVRAM reset, started my mac as usual. Then I downloaded El Capitan through app store and installed it that way.

     

    Thanks!

  • by guppy77uk,

    guppy77uk guppy77uk Apr 5, 2016 12:35 PM in response to Linc Davis
    Level 1 (4 points)
    Photography
    Apr 5, 2016 12:35 PM in response to Linc Davis

    You are a superstar. I had the exact same problem and your shortcut worked and now the apps don't hang when I use a share like option.

     

    Thanks,

  • by Mopao,

    Mopao Mopao May 6, 2016 10:45 AM in response to Linc Davis
    Level 1 (4 points)
    May 6, 2016 10:45 AM in response to Linc Davis

    Hi,

    In step 9 I've got a message error in Terminal saying "error: failed to open path for writing (1) Operation not permitted. (/System/Library/Caches/com.apple.xpchelper.cache)"

    Unfortunately in step 7 I never obtained a new line ending with hash sign, so I don't know if it's linked...

    Thanks for your precious help...