I have an iPad mini and the user sends me photos to upload to our website. The issue I'm having is I have to convert these images to .png for them to upload.
I thought that it may be the website hosts restrictions, but it turns out .jpeg work from all the other iPads we own.
We have a fleet of about 400 iPads and this is the only one that is causing issues.
any help would be great,
Chris
iPad Mini
Same jpeg file?
How are you getting the file?
What app are you using to upload the file?
---------------------------------
If you are having problems with apps stalling or crashing,
-- double click on home button
-- swipe up on all the apps to force quit them
Re-boot ipad.
Press and hold the Sleep/Wake button until a red slider appears, then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.
https://support.apple.com/en-us/HT201559
force power down if the above give you trouble.
Hold down both the Sleep/Wake button and the Home button. Ten seconds or more. Hold until the Apple logo appears.
more details on re-booting:
http://ipad.about.com/od/iPad_Guide/ss/How-To-Reboot-Your-iPad-Power-Off.htm
This these tips by MichelPM to improve performance:
https://discussions.apple.com/thread/7387532?answerId=29504169022#29504169022
https://discussions.apple.com/thread/7387532?answerId=29504311022#29504311022
Restore to factory settings by loading the latest version of ios that your machine will support:
Do a full backup of your device. Twice is best -- cloud and computer.
https://support.apple.com/en-us/HT203977
"You can use iTunes to restore your iPhone, iPad, or iPod touch to factory settings and the latest version of iOS."
http://support.apple.com/kb/HT1414?viewlocale=en_US&locale=en_US
"You can put your iOS device into recovery mode, then restore it using iTunes.:
The user is emailing the photos to me from the iPad using the 'mail app'
we then upload them to the website host via drop box.
Each time we upload photos from this user it makes us convert to .png.
We don't get this issue though from other users who are sending me photos the same way and they are .jpeg as well.
Users are clever aren't they.
Maybe the jpeg files is too big. What happens when you convert jpeg to jpeg but change the compression factor?
Something is different about "that" user or what the user is doing. Your going to have to work with that user and see what the user is doing different. Have the user do the above "works" for all problems fixes.
Do these jpegs display ok you your ipad? What happens when you upload them to someother web site? flickr? I think you have the option of private viewing.
Send user a jpeg and see what happens when user returns the jpeg.
Look at that jpeg files and others with apps like Investigator and ExifWizard and trashExif. Perhaps run it through Photo Compress and see if this app objects.
Believe it or not the user now has no issues. They now work fine with out needing to convert. Thanks for this info though. At least if it happens again I have a starting point now to try and see why it is happening.
Regards
Chris
Don't knock success.
R
ipad .JPEG needs to be converted to .png to upload to website.
