Apple Remote Desktop hangs on OS X 10.11.3

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Apple Remote Desktop hangs on OS X 10.11.3

When I start ARD it hangs. No windows show. The menus drop down but the menu items are disabled. No spinning beachball. I have to force quit it.

I uninstalled ARD using these instructions: Uninstall or disable Apple Remote Desktop - Apple Support , restarted my Mac, and then reinstalled from the App Store. Still hangs. Also tried turning off the Firewall in System Preferences.

I hadn't used ARD for a while so I'm not sure if this problem started with a certain version of OS X or not. Anyone else experienced this? Any solutions? Thanks.

Apple Remote Desktop 3.8-OTHER, OS X El Capitan (10.11.3), null

Posted on Feb 9, 2016 7:39 AM

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Answer 1

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remotedesktop

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Feb 9, 2016 10:25 AM in response to harry.h

When the application starts, it needs to open communication with the ARDAgent process. If the agent is stuck, you can try running this command in Terminal: "sudo killall ARDAgent"

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Answer 2

harry.h Author

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Feb 16, 2016 7:39 AM in response to remotedesktop

Thanks for your reply. Restarting my Mac should have killed the ARDAgent process. It's possible that Apple's instructions for uninstalling ARD did not delete a corrupted ARDAgent settings file.

Since I no longer need all the bells and whistles of ARD, I have switched to using the built-in screen sharing. Choose Connect to Server in the Finder and type vnc://clientname.yourdomainhere.com.

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