Locked Account
Can anyone please help us? My wife had her apple I.D. and password hacked before CHRISTMAS!!! and her account was locked by Apple. Whoever had hacked her account apparently initiated two step verification- ( She had not!). She has been unable to update anything via iTunes ever since. She is asked for a "recovery key" that she has never been sent. She is asked to use a trusted device (her iPhone) to unlock the account but the last two numbers of the account (58) that is quoted do not belong to any of our phones.
On Apple Support advice she has restored her phone but to no avail.
They are proving very nice but seem unable to solve the problem.
She has even been to the London Apple Store who seemed clueless!
She is getting SOOO stressed about it!
Has anyone any idea how we can proceed???
Please!!!
iPhone 4S, iOS 9.2.1
iMac, OS X El Capitan (10.11.3)