My card is rejected, cant download from store, cant iTunes. And my country is not in list, so i cant provide phone. How to contact Apple Support? Help?!

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Level 1

16 points

My card is rejected, cant download from store, cant iTunes. And my country is not in list, so i cant provide phone. How to contact Apple Support? Help?!

Hello, my MasterCard is rejected, but all information is correct. So i cant download anything or to synchronize with iTunes.

I tried to contact Apple Support, but my country (Ukraine) is not in list. So when filling form from other countries, i cant provide correct phone number.

How to contact Apple Support? How to chat with them without phonecalls?

Please, help, its urgent!!

iPod touch, Windows 7

Posted on Feb 9, 2016 9:47 AM

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Answer 1

Kappy

Level 10

362,007 points

Feb 9, 2016 9:48 AM in response to stratoff

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.

To contact product and tech support: Contacting Apple for support and service - this includes

international calling numbers..

For Mac App Store: Apple - Support - Mac App Store.

For iTunes: Apple - Support - iTunes.

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Answer 2

stratoff Author

Level 1

16 points

Feb 9, 2016 10:06 AM in response to Kappy

Thank you.. But unfortunately, i cant call international calls, because i dont have money. Are there another ways?

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Answer 3

Kappy

Level 10

362,007 points

Feb 9, 2016 10:46 AM in response to stratoff

Not really.

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Answer 4

stratoff Author

Level 1

16 points

Feb 9, 2016 12:43 PM in response to stratoff

Maybe someone knows any other way to contact Support? Im sure i had same problem year ago or so, and had chat with Support.

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Answer 5

King_Penguin

Level 10

334,330 points

Feb 9, 2016 10:41 PM in response to stratoff

What type of Mastercard is it, debit or credit ? If it's debit then that might be why, not all debit cards seem to still work.

If you are getting a 'declined' message then yo've contacted the card issuer to see if it's then who are declining it for use with iTunes ? And the card is registered tot he same name and address, including spacing and layout, as you have on your iTunes account and was issued by a Ukrainian bank ? Do you have a different card that you could try ?

You could try this form to contact iTunes Support : https://ssl.apple.com/emea/support/itunes/contact.html

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Answer 6

stratoff Author

Level 1

16 points

Feb 10, 2016 5:54 AM in response to King_Penguin

Thank you very much for detailed answer! My question is not urgent anymore, but still pretty annoying. So yea, i will try asking local bank about declining, maybe they changed something on my card. And also will know if wont forget, if its debit or credit... That was good tip, thank you )

Name and address are pretty much same, as i didnt change anything on my purpose in bank. But still, Ukraine is country where here now anything can happen especially to banks and stuff... So yea, will ask them very deeply ) Because no, i dont have other such card, like this type. Its dollars-card, other my cards are ukrainian currency cards, so cant be in appstore, i tried some years ago.

Well, if bank wont do anything, i will use your link i guess )

Thanks again alot!

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Answer 7

itunes999

Level 3

633 points

Feb 10, 2016 7:41 AM in response to stratoff

https://www.apple.com/in/support/

You have the option to Schedule a call back for you from Apple Support Team. You need to provide your device serial number and schedule a call as per your required time.

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Answer 8

King_Penguin

Level 10

334,330 points

Feb 10, 2016 10:31 AM in response to itunes999

The poster has said that they are in Ukraine, the link you gave (for India) can't be used for people in Ukraine

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Answer 9

stratoff Author

Level 1

16 points

Feb 18, 2016 3:04 AM in response to itunes999

Yes, how do you chat with Apple? How did you get that option to Chat?

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Answer 10

King_Penguin

Level 10

334,330 points

Feb 18, 2016 3:07 AM in response to stratoff

The contact options vary by country, itunes999 gave instructions for people who are in India (and who are therefore using the Indian iTunes store).

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Answer 11

Mbahaha

Level 1

4 points

Nov 28, 2016 2:31 AM in response to stratoff

MY credit card is working I have putted they payment method in my iPad.but when I try to buy something it says for more support go to www.apple.com/support/iTunes/ww_

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Answer 12

Mbahaha

Level 1

4 points

Nov 28, 2016 2:32 AM in response to stratoff

I Got the option for the apple chat because I want to buy something

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Answer 13

King_Penguin

Level 10

334,330 points

Nov 28, 2016 2:34 AM in response to Mbahaha

Have you done as the message is telling you to do and contacted iTunes Support via that URL ?

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Answer 14

Fufluns

Level 1

4 points

Nov 28, 2016 2:42 AM in response to stratoff

I have had the same problem here in Sweden. Turns out, according to my bank, that MC and VISA doesn't recognize Apple's purchase method as secure by their standards. So, I had to allow "unsafe purchase" for 60 minutes via my bank app. I suppose this also apply to your home country. Contact your bank. Good luck!

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Answer 15

Dec 14, 2016 8:14 PM in response to stratoff

Same with me can't update or download anything since I made a purchase

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