Ali.Dostani
Level 1 (0 points)

Q: I forgot my passcode while my wi-fi and cellular are off

Hello Dear there

i have forgotten my passcode therefore I searched in the websites and found 3 ways for restoring my iphone but unfortunately:

1-i have my Apple ID user and pass but wi-fi and cellular are off and i clouldn't turn off the passcode from icloud.

2- i have done recovery around 6 times but unfortunately it did not work.

what should i do now...?

please answer me ... please...

 

sincerely

Ali

iPhone 6, iOS 9

Posted on Feb 9, 2016 12:01 PM

by ZikzakCorp,Solvedanswer
ZikzakCorp ZikzakCorp
Level 4 (1,033 points)
iPhone
A:
  • Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or go to an Apple Retail Store or Apple Authorized Service Provider for help.
  • While your device is connected, force restart it: Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo. Keep holding until you see the recovery mode screen.
  • When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device.
    If the download takes more than 15 minutes and your device exits recovery mode, you'll need to repeat these steps and choose Restore instead of Update when you get back to this step.
  • After the Update or Restore completes, set up your device. If you previously backed up your device with iTunes or iCloud and had to restore your device in step 3, you might be able to restore from your backup during setup.

 

Contact Apple Support if you can’t update or restore your device with recovery mode, or you can't use recovery mode because of broken or stuck buttons.

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Posted on Feb 9, 2016 9:16 PM

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Ali.Dostani

Q: I forgot my passcode while my wi-fi and cellular are off

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  • Helpful answers

  • by ZikzakCorp,Solvedanswer

    ZikzakCorp ZikzakCorp Feb 9, 2016 9:16 PM in response to Ali.Dostani
    Level 4 (1,033 points)
    iPhone
    Feb 9, 2016 9:16 PM in response to Ali.Dostani
    • Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or go to an Apple Retail Store or Apple Authorized Service Provider for help.
    • While your device is connected, force restart it: Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don't release when you see the Apple logo. Keep holding until you see the recovery mode screen.
    • When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device.
      If the download takes more than 15 minutes and your device exits recovery mode, you'll need to repeat these steps and choose Restore instead of Update when you get back to this step.
    • After the Update or Restore completes, set up your device. If you previously backed up your device with iTunes or iCloud and had to restore your device in step 3, you might be able to restore from your backup during setup.

     

    Contact Apple Support if you can’t update or restore your device with recovery mode, or you can't use recovery mode because of broken or stuck buttons.

    If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

  • by Ali.Dostani,

    Ali.Dostani Ali.Dostani Feb 9, 2016 9:20 PM in response to ZikzakCorp
    Level 1 (0 points)
    Feb 9, 2016 9:20 PM in response to ZikzakCorp

    thank you for replying me Dear ZikzakCorp

    but i have done this for 6 times and now i am doing this for 7 times right now..my phone doing restart after 15 minutes ...and it be incomplete

    i can not do this by Apple ID and iCloud and iTunes because i have not connected my phone to any laptop and my wi-fi and cellular are off

    and recovery can't restore my phone.

     

    is there another way for restoring or opening my passcode?

    please help me apple...?

    i have Apple ID and it is my phone so i think you can help me APPLE..!!!!!!!

  • by ZikzakCorp,

    ZikzakCorp ZikzakCorp Feb 10, 2016 9:46 AM in response to Ali.Dostani
    Level 4 (1,033 points)
    iPhone
    Feb 10, 2016 9:46 AM in response to Ali.Dostani

    At this point, you would need to contact Apple support. They are not participating in this forum. Click this link to contact Apple